Senior Technical Support Engineer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Technical Support Engineer

About your role:
As a Senior Technical Support Engineer on our North Front End Production Support Team, you will provide 24x7 monitoring and support for mission‑critical applications that process the authorization and settlement of credit, debit, check, and prepaid transactions. The team also delivers day‑to‑day production support to clients—including merchants, gateways, and vendors—when production issues arise.

This role is ideal for someone who is intellectually curious, technically strong, enjoys solving complex problems, and thrives in a fast‑paced, high‑impact environment.

What you'll do:

• Provide 24x7 production support for applications within the Cards and Payments domain running on AIX operating systems.
• Develop UNIX shell scripts to support monitoring, automation, and reporting.
• Create dashboards, alerts, and monitoring solutions using Splunk and Dynatrace.
• Monitor application health using UNIX, C programming utilities, Splunk , Dyntrace and Extrahop.
• Collaborate with merchants, gateways, and vendors to troubleshoot issues and support new production functionality and assist new merchants as they go onboard & live with updated software applications.
• Execute change records and perform incident analysis, ensuring timely responses in accordance with contractual SLAs.
• Investigate and resolve incidents assigned via Service Point, prioritizing based on severity and business impact.
• Participate in rotational shift coverage, including weekend support, as part of a 24x7 operational model.

Experience you'll need to have:

• 6+ years of experience in providing 24x7 production support in a financially critical environment.
• 3+ years of experience in incident, change, and problem management processes.
• 3+ years of experience writing UNIX shell scripts, including awk and other utilities.
• 2+ years of experience writing Splunk queries and developing dashboards or alerts.
• Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.

Experience that would be great to have:

• Experience in fintech/financial services domain, specifically supporting systems in the Cards and Payments domain.
• Experience in leveraging AI technologies for automating processes.
• Ability to manage multiple priorities and meet deadlines in a high‑pressure environment.
• Experience in working independently while coordinating effectively with clients and internal teams.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

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