Sr Manager, Utility Operations

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Manager, Utility Operations

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for the overall leadership and management of site utility systems, ensuring their safe, compliant, and efficient operation at all times. This highly accountable role covers electrical, HVAC, and critical utilities, providing 24/7 oversight across four shifts. The Sr Manager leads a team of front-line managers and is the principal owner of utility operations, driving continuous improvement in reliability, safety, and regulatory adherence. This role is critical to the functioning and safety of the organization. The Senior Manager, Utility Operations, is expected to lead with integrity, technical excellence, and an unwavering commitment to operational excellence.

• Operational Leadership: Direct and oversee the operation of all utility systems, including but not limited to electrical distribution, HVAC, steam, water, compressed air, and critical utilities (Purified Water, Water for Injection and Clean Steam).

• 24/7 Accountability: Maintain round-the-clock ownership of utility operations, providing guidance and decision-making across all four shifts to ensure seamless and uninterrupted service.

• Team Management: Lead, mentor, and develop front-line managers and their teams. Set clear expectations, provide coaching, and manage performance to meet organizational goals.

• Safety & Compliance: Ensure that all utility operations follow relevant safety standards, environmental regulations, and internal policies. Foster a culture of safety and maintain rigorous compliance documentation.

• Efficiency & Reliability: Identify and implement strategies to optimize system performance, reduce downtime, and improve energy efficiency and cost-effectiveness.

• Continuous Improvement: Drive process improvements through data analysis, protocols, and technological innovation. Lead root cause analysis for utility failures and develop corrective actions.

• Budget & Resource Management: Oversee utility operations budgets, manage contracts and vendors, and allocate resources effectively to meet operational and strategic objectives.

• Communication: Serve as the primary point of contact for internal and external customers regarding utility operations. Provide regular updates to senior leadership on performance, incidents, and improvement plans.

• Emergency Response: Lead utility response efforts in the event of an incident, coordinating cross-functional teams to ensure rapid and effective resolution.

• Site-based role with frequent presence in operational and utility areas.

• Requires availability for after-hours support and incident response.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of utility operations, engineering, or facilities management experience

Or

Master’s degree and 6 years of utility operations, engineering, or facilities management experience

Or

Bachelor’s degree and 8 years of utility operations, engineering, or facilities management experience

Or

Associate’s degree and 10 years of utility operations, engineering, or facilities management experience

Or

High school diploma / GED and 12 years of utility operations, engineering, or facilities management experience

In addition to meeting at least one of the above requirements, you must have a minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing