MC PATIENT ADMINISTRATIVE SERVICE MANAGER

Company Description

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care.  Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing.  Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! 

Job Description

General Summary

Manages the operations of Patient Administrative Services on the assigned shift including: Registration, Admissions, Staffing and other personnel activities assigned to work specific area. Ensures high-quality customer service and to improve the revenue cycle activities for coding, billing and documentation. Understands regulatory and third-party payer guidelines for admissions, discharges, billing and coding so the organization and registration staff remain in compliance. Reviews staff schedules and ensures staffing guidelines meet the budget and provide appropriate resources based on department volume/activities. Trains, educates and develops staff to enhance job functions and responsibilities so that maximum flexibility and job cross training is achieved. Coordinates activities with other departments to ensure patient satisfaction and problem resolution.

Qualifications

Education and Experience

• Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required. Bachelor’s degree in Business Administration/Management, Hospital Administration, a related discipline or equivalent is preferred.
• 3 years of work experience performing patient registration, including working knowledge of the healthcare revenue cycle in a patient healthcare setting, is required with 2 years in leadership role.
• Supervisory or lead project work experience is preferred
• Supervisory experience within Revenue Cycle or an acute care hospital is preferred.
• Patient Financial Services experience is preferred

IV. Knowledge, Skills and Abilities

• Knowledge of registration and admitting services, general hospital administrative practices, operational principles, The Joint Commission, federal, state, and legal statutes required.
• Knowledge of third party insurance principles and practices is required.
• Ability to promote teamwork and build effective relationships; take initiative and meet objectives
• Excellent communication and guest relation skills.
• Knowledge of Medicare and Medicaid regulations and current corporate compliance issues
• Decision making and problem solving - combining, evaluating, and reasoning with information and data to make decisions and solve problems.
• Prefer demonstrated knowledge of the operation of Epic for operation of an on-line patient registration system for entry and retrieval of demographic and financial information, retrieval of patient information and departmental performance statistics.
• Certified Healthcare Access Manager preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $38.8-$46.21
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide