Team Lead, Corporate Actions

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

The Corporate Action team comprises of dividends, reorg, money market, proxies, restricted security, and cash & bank functionalities.

The Team Lead is responsible for leading and coordinating the department workflows, overseeing specialists and senior specialists, handling escalated issues, reconciliation, compiling metrics and assisting department management with evaluation of staff performance.  The ideal candidate has excellent analytical skills and will be expected to review client accounts, answer questions from internal and external clients, escalate items to management, and follow up on pending items in a timely manner. Additionally, the ideal candidate will be a team player, possess excellent time management skills, and work well in a fast paced environment, with the ability to multi task with multiple operational processes and multiple data input platforms. The Team Lead will also assist the management team in establishing and monitoring Key Performance Indicators and savings.  Lastly, they will be asked to assist with the daily review, quality control and approval of transactions as well.

Service Management - The Team Lead is responsible for handling escalated advisor and/or client issues.  The Team Lead will work closely with the front line staff, Service Center, Financial Advisors, and third parties to review and resolve issues.  As needed the Team Lead may be asked to answer inbound calls from external departments, research and process service requests, and assist with timely resolution to escalations.

Workflow Management - The Team Lead is responsible for managing the day to day operations of the department with responsibilities including but not limited to re-allocating workloads for team members, evaluating volumes, assessing productivity, ensuring SLAs are met and providing daily/weekly metrics. They will additional be responsible for daily reconciliations, managing error rates, exception review processing and daily reporting.  Other duties could also include policy and procedures reviews and presentations to the staff.

Cross-Training and Operation Procedures - Managing cross training process to ensure that teams are following training and cross-training process. Ensure that procedures are maintained and periodically reviewed. Assess and provide recommendations to management on potential policy and procedures enhancements for the benefit of the department. 

Other Job Duties:

Be proactive and remain cognizant of deadlines and regulatory requirements. Effective communication with advisors and other operational groups to resolve various account discrepancies. Coordinating business unit efforts to provide timely status updates and accurately resolve service requests. Serving as the quality control point to ensure requirements and procedures are followed. Collaborating with other teams to align workflow expectations and commitments. Evaluating and assessing inquiries; escalating issues that require expedited service. Developing an intensive knowledge of departmental tasks; supplementing functions as necessary to fulfill expectations. Investigating all instances where departmental service level agreements are not being met. Monitoring the team’s timely adherence to data quality protocols through dashboards and reports. Actively participates in learning activities in a way that makes the most of the learning experience by applying to daily responsibilities. Recognizes issues, problems, or opportunities and determines whether action is needed. Makes connections & offers creative recommendations on how to solve business challenges.

What are we looking for?

The ideal candidate will have a client-first customer service oriented mind-set from a financial background, with strong attention to detail, problem-solving skills, and excellent verbal and written abilities. Candidate will be able to contribute positively to a team-focused environment, driving both growth and innovation.

Requirements:

• 3-5 years of industry experience (preferably financial services) in Operations, Compliance, and/or Service
• FINRA Series 99 (or Series 7) license

Core Competencies:

• Ability to work independently in a fast paced environment with multiple priorities
• Ability to work with and communicate effectively to various levels th