Imaging Operations Manager - Outpatient

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor’s degree in related filed and/or FL license and/or ARRT preferred.

Experience / Qualifications

• Current licensure in the state of Florida and/or ARRT preferred
• American Heart Association BLS, for Heath Care Provider
• Five (5) years managerial experience in Imaging or related filed preferred
• Specialty Certification preferred
• Effective computer skills
• Excellent communication skills both verbally and in writing

Position Summary

The Outpatient Imaging Operations Manager monitors/manages the daily operation of the Imaging Department to include all modalities and clerical staff. This role assures prompt and efficient flow of patients through the department coordinating testing procedures and resources.  The Manager performs necessary quality assurance tests and monitors overall quality of exams performed daily.

• Maintains accurate records of technical staff to assure all licensure requirements are fulfilled.
• Oversees maintenance of equipment and schedules service when necessary.
• Manages recalls through Materials Management system to ensure supplies and equipment safety. 
• Seeks to improve team member morale and development.
• Seeks to improve customer satisfaction scores.
• Maintains quality control standards.
• Maintains all personnel folders, competencies, and evaluations.
• Maintains all regulatory agencies requirements for the facility.
• Maintains standardized workflow and policies and procedures.
• Maintains all appropriate productivity standards and cost control measures.
• Supports the Director in accomplishing the operational and strategic goals of the imaging department.
• Participates in the business development and marketing plans to grow the business.
• Collaborates with the Director of Imaging and the Chief of Radiology to achieve service, outcome, and costs for the department.

• Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
• Understands and enforces hospital and personnel policies and procedures.
• Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments.  Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Acting Strategically

Aligns day to day activities around broader organizational goals an