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Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role:

We are seeking an Interim Director, Enterprise Success (ES), will own and execute a subscription service for the EMEA territory that is responsible for providing our customers a compelling, cohesive customer experience that accelerates, expands and protects the value they receive from Camunda. The Director will lead and manage a team of Customer Success Managers (CSMs) and Technical Account Managers (TAMs). The Director may also manage ES, CSM and/or TAM managers within their territory, as the scale and needs of that territory dictates. The Director will be responsible for customer gross retention rate (GRR), net retention rate (NRR), net promoter score (NPS), customer health score, and CS-sourced sales qualified opportunities (SQO) for their portfolio of accounts. Additionally, they will be responsible for the renewal, retention and customer satisfaction rates for the Enterprise Success subscription service within their territory.

What you'll be doing:

•  Drive a significant increase in Enterprise Success attach rate, ensuring performance exceeds target.

• Grow net retention across your supported account portfolio, consistently surpassing goals.

• Maintain strong gross retention for your portfolio, meeting or exceeding established targets.

• Achieve enterprise renewal rate objectives by guiding accounts through successful renewals.

What you bring:

• Proven leadership experience and achievement in enterprise customer success management or account management

• Customer networking, stakeholder, and escalation management

• Operational excellence

• Top talent identification, acquisition, development and retention

• Bias for action, bias for speed

• Ability and/or willingness to useour product.

Nice-to-haves:

• Strong understanding of enterprise customer needs, challenges, and priorities relevant to Camunda’s customer base

• Executive presence and communication skills

This role is an existing vacancy

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What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a