Manager, TB&T Operations

About the Role

Under the direct supervision of the General Manager/Deputy General Manager, the selected candidate will be fully responsible for managing all aspects of the facility; traffic management; incident detection, response and mitigation; customer service initiatives; security enhancements and construction coordination associated with the assigned TB&T facility, as well as utilizing complex technological systems to manage an integrated transportation system.

Responsibilities

• Managing the overall operation, ensuring quality customer service and proper handling of customers complaints, incident mitigation and customer communications of the facility.
• Administrating labor agreements and participating in grievance and disciplinary hearings for a diverse operations staff.
• Supervision and administration of a large and diverse workforce including, absence control, discipline, motivation and problem resolution, performance measures, facility safety management, career development, and employee recognition.
• On-going evaluation for improvement of operation unit performance measures, systems, data and related analysis and reports; participating as a stakeholder in departmental initiatives relating to the accurate/efficient revenue collection function.
• Coordinating operational improvement activities, security initiatives and technological systems with a wide range of staff in conjunction with regional transportation agencies.
• Reviewing construction proposals and projects to minimize traffic impact and identify issues/alternatives.
• Developing and managing the unit’s budget and coordinating activities to support the Department’s Business Plan.
• Identifying problems and developing solutions for issues that impact the unit; handling multiple and sometimes conflicting priorities; Participate as a stakeholder in departmental initiatives relating to the accurate/efficient revenue collection function.
• Responsible for responding to all facility emergencies and during weather or other special events.  In addition, the selected candidate must become part of the assigned TB&T Facilities management team dedicated to improving all aspects of the facility.

Minimum Qualifications

• Must possess a bachelor’s degree from an accredited college or university or a minimum of 60 accredited college credits and 7 years as a Sr. Field Supervisor (FS-8)
• Ability to work independently and prioritize assignments during emergency response situations, with the ability to respond to facility emergencies.
• Experience identifying, understanding, and integrating customer service needs into day-to-day decision making
• Ability to develop and employ problem-solving approaches that are sensitive to organizational, community and customer concerns in alignment with the agency priorities.
• Demonstrated superior written and oral communication skills, interpersonal skills, with the ability to work effectively with diverse groups both inside and outside the agency, such as tenants, contractors, vendors, and government, community officials.
• Must possess a valid Driver’s License

Desired Qualifications

• Three years’ experience in managing, leading and developing diverse staff in a field environment, including experience supervising professional operations staff and a proven record of employing effective team building.
• Demonstrated experience in developing, evaluating and improving operational performance measures, traffic management and security systems.
• Ability to work independently and prioritize assignments including direct involvement during emergency response situations. 
• Experience in identifying, understanding and integrating customer service needs into day-to-day decision-making.
• Negotiation and conflict resolution skills and ability to develop and employ problem-solving approaches, which are sensitive to organizational, security, community and customer concerns.