Coordinator, Community Engagement & Mascot

Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League’s Philadelphia Flyers, the National Lacrosse League’s Philadelphia Wings, the award-winning Wells Fargo Center, and the worldclass esports franchise, T1 Entertainment & Sports. Headquartered in Philadelphia, Comcast Spectacor has more than 50 years of experience, with a proven track record of cultivating championship teams, managing worldclass venues, and promoting vibrant communities. Comcast Spectacor is part of Comcast Corporation, a global media and technology company that operates Comcast Cable, NBCUniversal, and Sky.

Job Summary

The Philadelphia Wings are seeking an outgoing, and energetic individual to represent the team as “Wingston”. The Philadelphia Wings Mascot will engage with members of the public to promote the sport of lacrosse and create a memorable experience for fans. We want someone to bring our mascot to life!

This position will be responsible for various operational elements related to the mascot and the Wings’ broader community engagement efforts.

IMPORTANT: Please note that you must be between 5'7-5'11 to fit into the mascot costume.

Job Description

Core Responsibilities

• Serve as the lead performer for the Philadelphia Wings, representing the Wings at designated appearances including but not limited to home games, Wings events, hospital visits, school visits, lacrosse clinics, watch parties, sponsor events, charitable events, and other various events throughout the year.
• Work interdepartmentally to develop a guide to Wingston’s brand –mannerisms, likes/dislikes, etc.
• Work with Game Presentation to develop and execute in-game skits
• Develop and produce content for Wingston’s social channels.
• Maintain and coordinate Wingston’s schedule of appearances.
• Manage the appearance budget.
• Manage our youth program registration platforms.
• Assist with ticketing software when necessary.  
• Assist with the distribution and fulfillment of complimentary tickets to community members
• Assist with ticket redemption from our school programs
• Work with the Director of Lacrosse & Community Operations to schedule school programs, acting as the primary point of contact for schools.
• Oversee the Donation Request process reviewing requests from nonprofits.
• Act as a brand ambassador for the Philadelphia Wings while properly representing the organization in a professional manner at all times.
• Create memorable experiences by greeting fans, energizing the crowd, and more.
• Maintain effective working relationships with community members of all ages and abilities as well as Philadelphia Wings staff and external contacts.
• Responsible for transportation and parting to and from games and events, unless otherwise notified.
• Conduct costume maintenance including cleaning, minor repairs, and other basic upkeep.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Must be between 5'7-5'11 to fit into the mascot costume.
• Must have prior mascot experience.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Skills

Attendance Management, Customer Experience (CX), Punctuality, Teamwork

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