Front Desk Greeter

Shift Hours:

Monday - Friday 8:30 AM- 5:30 PM & Saturdays 8:30 AM- 1:00 PM 

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors, and vendors for the Service Support Center. Provides administrative support to Facilities team and Performs other clerical work in support of the office such as: prepares various recurring and special memos and reports by gathering information from files, utilizing computer software, graphics spreadsheets, etc.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to complete annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
• Greets and welcomes each member, visitor, and vendor with a smile. Kindly offers direction to the appropriate area and/or team member.
• Sign Visitors into Better Lobby and offers an estimated wait time, if applicable.
• Check in on guests when time permits and offer water and or coffee.
• Aids in creating a positive and high energy environment for the lobby.
• Maintains awareness of the lobby surroundings.
• Performs various administrative and clerical duties as assigned.
• Works with the Management team to send out important reminders, daily productivity, and other useful information to the team.
• Updates Marketing material throughout the branch, as needed.
• Maintains the lobby to keep it clean, clear of clutter and presentable for all visitors.
• Order office supplies.
• Develop and maintain a filing system.
• Assist with vendor coordination including vendor setup, contracting, and invoice processing.
• Maintain Vendor contact lists.
• Assist with the planning and execution of special events.
• Maintain electronic and physical files, proofreading and editing documents.
• Handle incoming and outgoing deliveries – maintains appropriate logs as required.
• Manage calendar and confirmation of meetings for the VP of Facilities & Facilities Manager.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills