Warehouse Fulfillment Associate

ABOUT THE ROLE

Location: Soho Warehouse

Status: Full-Time

Compensation: $19.00 - 21.00/hr

Position Summary:

The Kith Warehouse Fulfillment Associate is an integral piece of the Warehouse’s e-commerce and overall operations. They will primarily focus on efficiently supporting and executing the fulfillment of all e-comm orders from their respective Warehouse, while acting as additional support for the overall Warehouse team. Following the direction of the Warehouse Leadership team and brand guidelines, the Warehouse Fulfillment Associate will ensure all e-comm orders and other assigned tasks are completed to meet the brand standards. From picking & packing to shipment tracking, and inventory/order accuracy, they will be the primary support for their Warehouse’s e-commerce operations. The Warehouse Fulfilment Associate will also flex to other areas of the Warehouse, as the business requires.

RESPONSIBILITIES

Primary Responsibilities:

• Follow the direction of the Warehouse Leadership and/or Fulfillment Lead to execute all assigned tasks.
• Help track and maintain all outgoing e-commerce orders for their Warehouse.
• Follow Standard Operating Procedures to ensure all orders are efficiently and accurately processed.
• Efficiently communicate any potential discrepancies, customer service issues, or errors discovered during the fulfillment process with Warehouse Leadership.
• Efficiently communicate order details/status when requested by Warehouse and Retail Leadership, or HQ partners.
• Ensure assigned tasks are completed in an efficient and accurate manner, which may include but are not limited to Order picking & packing, audits, label creation and other tasks associated with standard Warehouse and e-commerce practices.
• Support the Warehouse Leadership in maintaining an organized e-commerce order system.
• Act as the point of contact or subject matter expert for any e-commerce inquiries, in the absence of or as assigned by Warehouse Leadership.
• Executing any necessary or assigned tasks before, during or after regular operating hours.
• Flex to support the overall Warehouse team, when the business requires or as directed by Warehouse Leadership.
• Ensure adherence to all company policies and procedures.
• Promote and maintain an environment that is sharply focused on consistently delivering exceptional, positive, e-commerce customer service. 
• Display expert knowledge of product, company history, policies, and store/company strategies. 
• Provide a friendly and welcoming environment for both our external and internal clients.
• Assist the Warehouse team with housekeeping responsibilities including, but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects:

• Participate and assist in Physical Inventories as required by the business.

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 1+ years working in a retail operations position
• 1+ years in a retail/apparel environment is a plus
• 6+ months of e-comm order fulfillment

Skills/Abilities:

• Basic computer skills, including but not limited to Google Suite and Microsoft Suite
• Familiarity with Shipping services such as but not limited to UPS, FedEx, DHL, and ShipStation
• Efficient time management skills
• Efficient communication with customers, peers, and Direct-Reports
• Ability to meet the physical requirements of the job
• Lifting or moving up to 50 pounds
• Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations
• Standing/Walking for prolonged periods of time

WHO YOU ARE

Professional Characteristics:

• Team-Player
• Supportive
• Self-starter
• Goal oriented

Personal Characteristics:

• Organized
• Communicative
• Reliable & trustworthy

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie