Hospitality Management Intern-F&B Front of House

Description

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

This Position:

The Hospitality Management Intern-F&B Front of House will have the primary day-to-day responsibility of overseeing the daily operations of the restaurant, including training staff, speaking with diners to address concerns, solve problems and scheduling staff to ensure appropriate staffing levels during meal service. 

Duties/Responsibilities:

• Assist F&B manager with training staff on day-to-day operations and tasks needed to serve guests.
• Assist staff in seating guests, taking care of tables and work as liaison between front of house and back of house operations.  
• Maintain restaurant cleanliness and food quality standards. 
• Ensure guests are taken care of with outstanding customer service and handling any issues that may arise.  
• Schedule staff for shifts weekly and assist in monitoring and correcting hours for payroll records.  
• Track and keep inventory of supplies and order additional supplies as needed. 
• Participate in workplace safety meetings.  
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

Requirements

Supervisory Responsibilities:

• Train and lead front of house staff.  

Required Skills/Abilities:

• Willing to work a flexible schedule including early mornings, late nights, weekends, holidays, or special events. 
• Excellent verbal and written communication skills. 
• Reliable, on time, and ready for every shift. 
• Positive attitude, and excellent interpersonal skills. 
• Ability to work as a team. 
• Stay guest-focused and nurture an excellent guest experience. 
• Ability to establish great table service guest relations. 
• Strong attention to detail and the ability to multitask. 
• Ability to operate point-of-sale systems. 
• Clean and neat appearance. 
• Willing to learn and follow directions. 
• Ability to prevent and solve guest complaints. 
• Adhere to restaurant uniform policy at all times. 
• Provide outstanding guest service. 

Required Education and Experience:

• Must be studying Hospitality Management, Business Management, or similar major. 
• Must give exceptional service. 
• Must obtain Food Handlers license, Alcohol license, and assist in compliance within team. 
• Must be able to troubleshoot and create solutions if needed.  
• Must be fluent in English, bilingual a plus.  

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota.

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under