Project Manager - STAR Center

Description

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC  (Downtown Emergency Service  Center) is a nonprofit organization working  to help people with the  complex needs of homelessness, substance use  disorders, and serious  mental illness achieve their highest potential  for health and  well-being through comprehensive services, treatment, and  housing. Our  vision is a community where no person is abandoned,  ignored, or  experiencing homelessness.

As the region's leading  provider of  services to multiply disabled adults who have experienced  chronic  homelessness, DESC serves almost 2,000 people each day. Our  integrated  service model is designed to help people secure and maintain   appropriate, safe and affordable housing. DESC is recognized nationally   and regionally as an innovator in developing solutions to  homelessness.

JOB DEFINITION:

The Navigation Center Project Manager leads a 24-hour a day, 7-day a week team of professionals providing emergency shelter and service navigation for unsheltered individuals experiencing homelessness and substance use disorders.In conjunction with the City of Seattle and DESC senior leadership, the project manager oversees all aspects of management and service delivery at the DESC Navigation Center.

MAJOR DUTIES AND RESPONSIBILITIES:

• Oversee all operations of the Center in accordance with all Management and Service plans and DESC operating policies and procedures, in conjunction with the Senior Program Manager and the assigned City of Seattle Planner, Department of Neighborhoods and city’s HOPE Team.
• Partner with the City of Seattle in operational oversight, contract compliance, and neighborhood relations.
• Manage all project operations in compliance with all project contracts.
• Oversee the hiring, orientation, scheduling, supervision, and evaluation of all project staff. Directly supervise Data and Program Assistant, Case Management Supervisor, and Service Coordinator Supervisors. Indirectly supervise all other project staff.
• Facilitate staff meetings and trainings.
• Coordinate services of outside agencies in the Navigation Center and maintain effective liaisons with referral agencies.
• Collaborate with key partners and stakeholders, including the designated referral partners, the city’s HOPE Team and the Human Services Division, to ensure smooth implementation, operations, and communication.
• In conjunction with DESC clinical supervisors and managers, coordinate program integration for service delivery in the Center.
• Provide oversight of food service, vendor coordination, facility maintenance, and supply and furnishing needs.
• Oversee data collection process in accordance with project compliance and evaluation activities.
• Approve expenditures.
• Promote and maintain positive relationships with the surrounding neighborhood; attend community meetings as needed or assigned.
• Report extraordinary occurrences to the Housing Program Manager and provide follow-up as necessary.
•  Lead critical incident debriefs and monthly safety refresher trainings.
• Ensure enforcement of Navigation Center rules to promote the safety and security of staff and clients.
• Respond to emergencies and intervene in crises as necessary.
• Respond to clients’ and community members’ complaints.
• Participate in on-call rotation to provide consultation and/or crisis intervention as needed.
• Fill in for absent staff, during and outside of normal working hours, if necessary.
• Perform other duties as assigned.  

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s degree relevant to social services or management. Demonstrated ability to manage fast paced and complex social services or other programming may substitute for degree requirement.* See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or program management experience 

PREFERRED QUALIFICATIONS:

• Master’s degree in social work, counseling, administration, public health, or other relevant degree
• 2+ years Management experience in settings s