Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Principle within PNC's ET/S Apps Enterprise Fraud Technology organization, you will be based in one of PNC's Technology Hub locations (Pittsburgh, PA, Cleveland, OH, Columbus, OH, Birmingham, AL, Dallas, TX). Weekly time in the office is needed.

Regular 40-hour week. Should be available to support weekend PROD releases and on call rotational support during weeknights and weekend.

We are seeking a knowledgeable Apigee API and SIP (Session Initiation Protocol) developer to join our team to support and maintain Pindrop application. The role will mainly focus on the infrastructure maintenance, implementation, development and support of APIs through Apigee, alongside leveraging SIP for effective communication solutions. The ideal candidate will play a crucial role in enhancing API ecosystem and ensuring reliable voice and data communication.

Needed skills:

1) Proven development experience with APIGEE API and SIP protocols.
2) Manage Infrastructure for API Gateway
3) Strong understanding of RESTful API design principles and best practices
4) Familiarity with telecommunications and VOIP technologies
5) Experience with programming languages such as Java, Python, or JavaScript.
6) Maintain and continue evolving the integration with CI/CD pipeline.
7) Excellent analytical and problem-solving skills
8) Strong communication skills and ability to work collaboratively in a team environment.
9) SAFe experience a plus


Key responsibilities:

1) Infrastructure maintenance, implementation and support API using the Apigee platform.
2) Maintain SIP based communication to ensure seamless voice and video connectivity within Pindrop’s offerings.
3) Continuous monitoring of API and SIP performance, making necessary adjustments to optimize efficiency and reliability.
4) Enforce security measures for API and SIP communications including authentication, encryption and compliance with industry standard.
5) Collaborate with cross-functional teams, including developers and network engineers, to ensure cohesive integration of APIs and SIP solutions.
6) Create and maintain clear documentation for APIs, SIP configurations, and integration guidelines to facilitate knowledge sharing and support.
7) Identify and resolve issues related to API performance and SIP functionality, providing technical support as needed.
8) Ability to work in dynamic and fast-paced SAFe agile environment.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Job Description

• Aligns business strategy with software solutions.
• Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required.
• Leads complex problem solving.
• Provides technical guidance and support to colleagues and solution development.
• Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requir