Partner Services Team Lead

The partner services team lead will oversee the day-to-day operations of the customer service team and ensure that the team meets the organization’s standards for customer service. Working to improve customer satisfaction and customer retention. Providing daily objectives and develop reward systems for productivity that motivate new hires and seasoned workers.

Job Responsibilities

• Manage a team of customer service and licensed representatives; including but not limited to coaching, 1:1 meetings, mentoring, and encouraging.
• Track attendance for representatives including approving and recording paid time off, recording unexcused absences and tardiness, and adjusting break/lunch schedule change requests.
• Assist with the handling of BBB, DOI, and social media complaints and communicate the results to the requesting party.
• Manage complex issues that the team cannot resolve, which may include interacting with policy holders.
• Work in tandem with the Performance Coach to monitor reps’ performance using productivity metrics.
• Manage complex issues that the team cannot resolve, which may include interacting with policy holders.
• Work in tandem with trainers to ensure the team stays up to date on all processes and procedures.
• Other duties as assigned.

Qualifications

• Must be willing to obtain property and casualty insurance license
• Bachelor's degree or 4 years of relevant work experience
• Minimum of 1 year of management experience preferred.
• Excellent leadership and organizational skills
• Effective communication, decision making, time management, and critical thinking skills.
• Ability to manage multiple tasks and prioritize effectively.

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided.  The salary range for this position is $51,000 per year.  Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.