Customer Service Agent - Polish

<p>MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.</p> <p> </p> <p>As an Advisor, you will be the contact point for customers who want to solve a situation or just ask a question related to their experience with one of the leading car manufacturers. You will be the representative of the brand, facing customer requests and handling the cases up to the solution in order to reach high customer satisfaction.</p> <p> </p> <p>Your Responsibilities:</p> <p> </p> <ul> <li>Handle customer requests through various channels and different platforms.</li> <li>Understand and investigates root causes of customer inquiries.</li> <li>Record all customer contact in order to track the activities.</li> <li>Define feasible solutions to meet expected customer results, and related global and internal KPIs and metrics.</li> <li>Constantly improve process workflow efficiency and quality</li> </ul> <p> </p> <p>Your Profile:</p> <p> </p> <ul> <li>You are NATIVE Polish and fluent in English (written and verbal).</li> <li>Willing to relocate if needed</li> <li>You have good interpersonal and communication skills with strong negotiation and persuasion attitude.</li> <li>You have logical thinking to break complex problems into their components.</li> <li>You are flexible, and able to adapt to changing environment and priorities.</li> </ul> <p> </p> <p>What we can offer</p> <p> </p> <ul> <li>Competitive salary with monthly bonus</li> <li>Experience based salary levels (Available to move upwards in 6 months after the probation period)</li> <li>A professional but relaxed and flexible working environment, as part of a welcoming team</li> <li>Modern office in Budapest (13th district, Vaci Greens Offices)</li> </ul> <p> </p> <p> </p> <p>Working pattern and location</p> <ul> <li>40 hours per week</li> <li>Monday – Friday</li> <li>Hybrid working method</li> <li>Flexible working environment, including work from home days</li> <li>Modern office situated in Budapest.</li> <li>A professional but relaxed working environment, as part of a welcoming and diverse tea</li> </ul> <p> </p> <p>About MSX:</p> <p>With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:</p> <ul> <li>Consumer Engagement</li> <li>Parts, Accessories &amp; Service Performance</li> <li>Actionable Insights</li> <li>Diagnostics &amp; Repair Enhancement</li> <li>Warranty and Repair Efficiency</li> <li>Technical Information</li> <li>Learning Solutions</li> <li>Sales Performance</li> </ul> <p> </p> <p>Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. </p> <p> </p> <p align="center">The MSXI Purpose</p> <p align="center">To empower Movers and Makers to thrive in our ever-changing world</p> <p align="center"> </p> <p align="center">The MSXI Mission</p> <p align="center">To harness our expertise in mobility, the creativity of our global teams,</p> <p align="center">and the power of technology, to craft tailored and innovative solutions</p> <p align="center"> </p> <p align="center">The MSXI Vision</p> <p align="center">To enhance every journey in the world of mobility</p>