Manager, Digital QA

JOB SUMMARY

 

The Quality Assurance team within Digital is responsible for the delivery of large, high-impact projects, enhancements, and maintenance for branded digital assets on the Mobile APP, Web, UXL and API platforms. 

 

The Manager on the Digital Quality Assurance team works with key business stakeholders to understand individual business area and product priorities. Works with the Product Squad teams to help them achieve their vision providing Functional, Automation, Content, Accessibility, Analytic, SEO, API, Service Layer, Backend, & device testing for assigned product area in support of Marriott and Digital initiatives. In addition, provides testing support for each of the Digital Channel releases.

 

Marriott provides an equivalent digital experience for our guests, regardless of physical or cognitive ability. To uphold our commitment, the role works with UX, Standards, Product Squads, and QA Teams to ensure that the guest experience is of the highest quality & delivers a truly inclusive experience for our guests. Educates & provides guidance on the QA standards and processes. This role will oversee QA activities for multiple Product Squads.

 

CANDIDATE PROFILE 

 

Education and Experience 

• Bachelor’s degree in Business Administration, Computer Sciences, related field, or equivalent experience
• 4+ years’ experience in Digital and/or IT operations or related professional area 
• Robust understanding of Quality Assurance/ Quality Engineering processes.
• Solid understanding of Software Development Lifecycle (SDLC), Agile, Safe Agile Methodology.
• In depth and practical knowledge of Jira, Confluence, Zephyr & Service Now applications.
• Experience in WEB, Mobile app, Service Layer testing, & Back End testing
• Experience in using analytic tools such as Developer tools, Adobe Experience Platform Debugger, Adobe Target, Zephyr, and other related tools.
• Experience in using accessibility tools such as WAVE, NVDA, ARC.
• Experience in leading multiple teams.
• Experience in advocating the QA/QE processes and ensuring the set standards are being followed.
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.
• Ability to work in a date driven environment and must be able to manage multiple QA deliverables in parallel.
• Automation knowledge is a must.
• Hands on Automation testing experience is a plus.

 

CORE WORK ACTIVITIES 

 

Managing Work, Projects, and Policies 

• Create test strategies, functional test plans, end to end test plans, cross channel test plans, accessibility test plans, execute test scenarios & test cases, and communicate the status of testing.
• Documents the QA test effort progress accurately and submits reports of test effort progress, overall test results, bugs encountered, & any issues impeding test effort progress in a timely manner, ensuring delivery deadlines are met.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Collaborate with IT Service Layer & Platform Teams where necessary; Digital Product Development teams, Standards, Design, Analytics, & SEO regularly to ensure QA & accessibility best practices are followed.
• Record metrics & review scan results from the automated Production site scans to ensure compliance.

 

Supporting Operations

• Lend support to other Channel product development efforts as needed.
• Works with the team to put sustainable work processes and systems in place that support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• Ability to communicate to a wide range of stakeholders including executives, managers, designers, developers, & QA
• Flexible and able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines

 

Additional Responsibilities 

• Demonstrates self-confidence, energy, and enthusiasm.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.
• Able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner verbally & written

 

MANAGEMENT COMPETENCIES 

Leadership

• Adaptab