Senior Application Support

Chubb is the world’s largest publicly traded property and casualty insurer operating in 54 countries, Chubb is making significant investments to thrive in a digital age. Chubb launched its third Technology Hub in Thessaloniki in 2022 which is rapidly developing.  Our new center of excellence in Greece is positioned to drive our ongoing business and to support our digital business transformation, as well as the company's operations in the European region which encompasses 27 countries.
 

Overview

Chubb is looking for a Senior Application Support professional to join our team.  This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.  As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.
 

Responsibilities

• Monitor and review incidents, problems, service requests, and change requests.

• Provide technical and product support to the team and end-users of applications.

• Ensure that all applications within scope are functioning correctly and efficiently.

• Coordinate with the development team to resolve any outstanding issues.

• Utilize service level agreements (SLAs) and performance metrics to measure and report on service performance.

• Manage and prioritize multiple tasks and projects under deadlines.

• Participate in the design and implementation of new applications or improvements to existing ones.

• Ensure that all applications meet quality and security standards.

• Update and maintain documentation for applications and their support processes.

• Enforce ITIL processes.

• Provide timely reports and updates to in-region stakeholders.

• Identify and address any gaps in app support.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Computer/Software Engineering, or relevant courses.

• Understand and practice SDLC and/or Agile software development.

• Solid understanding of application support methodologies, tools, and best practices.

• Excellent communication and interpersonal skills.

• Excellent analytical thinking and problem-solving skills, with an ability to handle complex issues effectively.

• Well-versed in any ticketing system and monitoring system (ServiceNow and AppDynamics).

• Ability to handle business complaints and queries effectively.

• Act as an incident manager and communicate outages on major incidents to respective stakeholders and management.

• Some technical background in .Net.

• Strong MS Visio, Excel, and PowerPoint skills. Power BI is a plus.

• Strong knowledge of APIs, web services, and other integration technologies.

 

Our team makes the difference, every time. For this reason, we offer in return!

We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.
 

Integrity. Client Focus. Respect. Excellence. Teamwork
 

Our core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.
 

Diversity & Inclusion
 

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.

 

Many voices, One Chubb!