Senior Client Performance Manager - DealShield

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Operations Management Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Sr. Client Performance Manager plays a key role in driving client success and supporting the goals of the DealShield business. This position is part of a collaborative group where teamwork is essential. Sr. Client Performance Manager works closely with one another, providing backup and assistance as needed, and jointly determining strategies to achieve team objectives. In addition to partnering within the team, this role engages with other functions across DealShield, including Client Care, Audit & Loss Prevention, Business Operations, and Systems Operations, and may assist in broader team initiatives due to the lean nature of the organization.

The ideal candidate brings a client-focused mindset that balances client performance with business objectives. This individual demonstrates professionalism, shows initiative in managing workload, and thrives in a fast-paced team-oriented environment. Strong communication skills, consultative thinking, creative problem-solving, and analytical ability are critical, along with a genuine respect for client, colleagues, and the DealShield brand.

In this role, the Sr. Client Performance Manager builds and maintains relationships with dealer customers, target accounts, Manheim and independent auction locations, and other Cox Automotive teams. The ability to resolve issues and diffuse challenging situations is essential. Additionally, the position works closely with Sales and often supports Sales Partnership Directors in promoting DealShield’s subscription-based products. This may include contributing to value proposition discussions and assisting in closing new business opportunities.

PRIMARY DUTIES/KEY RESPONSIBILITES

Client Management

• Respond promptly to client requests and evolving needs.

• Maintain strong relationships, reinforcing trust and DealShield’s value proposition.

• Anticipate issues and act proactively to ensure client satisfaction.

Portfolio Management

• Use analytics to price products and monitor account profitability.

• Analyze client performance regularly and recommend actions to optimize results.

• Implement processes that support business goals and review outcomes with leadership.

Time & Team Management

• Prioritize tasks effectively and manage time independently.

• Collaborate with team members under a “one team” philosophy.

• Honor commitments and invest in continuous learning and growth.

Sales Support

• Respond to leads and track progress through conversion.

• Develop target lists and craft tailored proposals aligned with DealShield’s strategy.

• Build trust with prospects while demonstrating product value.

Leadership & Collaboration

• Maintain deep knowledge of DealShield products, goals, and performance impact.

• Share client relationships and foster open communication within the team.

• Promote accountability and a culture of ownership.

External Engagement

• Represent DealShield at industry events, auctions, and Cox Automotive meetings.

• Communicate DealShield’s value proposition and cultural principles.

• Perform additional duties as assigned to support organizational success.

 

Required Experience & Specialized Knowledge and skills

• BA/BS degree with 4+ years of experience, MS with 2+ years, PhD with 1 year OR equivalent combination of education and experience.

• Experience in automotive, sales, marketing, or account management preferred