ServiceNow Delivery Lead

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

The Work:

A professional who understands ServiceNow, with Business Service Management practices, and experience with ITSM process and technology implementations. Experience with strategic advisory services, system implementations, business process definition, gap analysis, maturity assessments and recommendations for clients in the public and private sectors. The ability to develop and execute activities related to end-to-end ServiceNow delivery management, including scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables to client stakeholders. *This role will require up to 50% of travel.

Here's what you need:

• Ability to travel up to 50%
• 2+ years Delivery Lead experience
• 2+ years ServiceNow Experience
• Agile Delivery Experience
• Experience managing a delivery team
• ITIL Certification - v2 or v3 preferred
• Client-facing experience

Bonus Points if you have:

• An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL 
• Certifications:
• ServiceNow Certifications
• PMP Certification

Eligibility Requirements: 

• US Citizenship required
• Ability to obtain a security clearance may be required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is:$77,800—$211,700 USD  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here   Equal Employment Opportunity Statement Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.   Accenture is committed to providing veteran employment opportunities to our service men and women.    For details, view a copy of the