Lead, Retinal Technician

Description

iCare Health Solutions is a Health Services Organization that delivers fully-integrated and coordinated eye care solutions. Our solutions embrace well-care by proactively maintaining and measuring patient health through our primary eye care model. As part of this responsibility, we are contracted by several Health Plans to provide Retinal Screenings for non-compliant Diabetic patients.

We are doctor-owned, patient-focused, and guided by a fundamental purpose to create a better healthcare delivery system where integration and collaboration drive better outcomes.

We seek employees who are creative-thinkers with fresh insights, and who thrive in a dynamic, customer-centered environment. We value diversity and recognize that the unique qualities of individuals contribute to our strength.

Essential Functions: 

Collaborate with remote team members and management, to identify training needs, provide ongoing guidance, and resolution for field issues that may arise 

Monitor technician team’s inconclusive rates and discuss to resolution strategies to maintain metric goals 

Maintain a positive and professional attitude; work with members of staff on identifying process improvements; and perform other duties as assigned by management 

Capture images of the eyes of diabetic patients 

Educate and set appropriate patient expectations regarding the purpose and screening process 

Upload and transmit patient images and reports through an on-line portal during or immediately after each screening 

Travel to screening locations, perform screening prep, and wrap-up duties as outlined 

Coordinate patient flow with medical staff at a variety of offices 

Capture retinal images, using an automatic digital camera 

Upload and transmit images and reports through an on-line portal 

Develop and maintain professional relationships 

Requirements

Job Specifications  

Typically has the following skills or abilities: 

Associate’s degree or work history equivalent 

A Minimum of 2 years working in a medical professional environment with a customer or patient 

interaction 

Ability to communicate with patients and staff in a professional manner 

Requires excellent interpersonal skills, initiative, and the ability to work independently as well as part of a team 

Must be prompt, organized, and have excellent time management capabilities 

Ability to work on multiple tasks simultaneously and adapt to changing priorities 

Microsoft Word, Excel, and Outlook knowledge; ability to learn company software systems 

Ability to develop and maintain professional relationships 

Ability to focus attention on quality outcomes and meeting established goals 

Ability to use considerable discretion, judgment, and independent problem-solving 

The ability to lift up to 30 pounds 

Reliable transportation to travel locally to screenings 

Willingness to travel to other Florida geographies overnight 

Ability to travel up to 75% of the time 

Clean DMV record 

Preferred Skills  

Medical or eye care experience  

Bi-lingual (English/Spanish or English/Creole) 

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The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here. 

Salary Description $20 - $25