NPI Packaging Program Manager for Key Accounts

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Oversees the development and implementation of technical packaging projects/programs, utilizing technical packaging knowledge, that deliver pragmatic and integrated solutions and services to meet customer initiatives, product launches, process improvements and other strategies and objectives for the customer.  Maintain post-sale contact with customers in order to facilitate a positive and productive long-term relationship. Provide tactical support to sales and management, providing information regarding customer issues, needs and opportunities.   Enhance customer relationship by working closely with customer on new product and solution development utilizing technical packaging design for manufacturing knowledge.

• Utilize technical competency, relevant work experience, as well as comprehensive & diverse package engineering knowledge to generate valid creative solutions.
• Coordinate all packaging design related resources and activities: Account management, structural design, graphic design/premedia, package engineering, quality assurance, solution development, and logistics.
• Project Management: Responsible for executing work plans, managing deadlines, coordinating internal and external project activities and collaborating with cross-functional team members in the delivery of projects.
• Coordinate the overall packaging design schedule through creative development, design production and final delivery. 
• Work strategically with clients on project planning requirements.
• Evaluate ongoing progress and status of projects, track progress against milestones, manage issue resolution and take corrective action as needed.
• Provide accurate and communication to project team on all business, creative, legal and technical requirements of a project.
• Communicate with business partners regarding the project status, issues, approvals, risks and other pertinent information. 
• Resolve issues that may arise during production of customer products. Document all assumptions, dependencies, tasks and milestones. 
• Coordinate the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.  Respond to customer requests and inquiries regarding current and future work.   May be the day-to-day liaison between the client and RR Donnelley’s Premedia, print production and distribution facilities as well as the RR Donnelley account team.
• Utilize package and print engineering knowledge to identify continuous improvement of existing printed items and opportunities to transition print programs to a digital application.
• Maintain accurate, complete, up-to-date customer files, in addition to detailed account history. Prepare and submit sales reports and documentation regarding results, opportunities and challenges in the sales territory.  Analyze reports and data to identify revenue and cost containment opportunities. 
• Assist in the implementation and execution of products and services. Consult with customers to understand business issues and goals, and works with customer to develop improved solutions to business needs.  Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.   
• Develop and prepare sales product presentations for use on up-sell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.
• Assist sales in the preparation of RFPs and RFQs on the accounts managed.
• Maintain up to date knowledge of industry trends , new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives.
• May be involved in specific customer projects as assigned by sales management.
• Performs other related duties and participates in special projects as assigned

Qualifications

• Bachelor degree in Business, Packaging, Industrial, or Mechanical Engineering and 2-4 years of relevant work experience.   
• Requires a solid understanding in the areas of Design, Print and Packaging, Supply Chain Management and Logistics processes.  Must have experience in Graphic Packaging Engineering. 
• Requires a solid understanding in the a