Customer Supply Chain Sr. Manager

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Your role at Clorox:

You will be responsible for leading a team of Customer Supply Chain Managers (CSCMs) and ensuring high quality, consistent decision making across customer portfolios.

This role sits between execution and strategy, ensuring CSCMs effectively own customer outcomes within a 0–12-month horizon, while translating enterprise strategy into clear operating models, decision frameworks, and scalable ways of working.

You will play a critical role in elevating capability across the organization by strengthening analytics, cost to serve discipline, and trade off decision quality, while reducing escalation and increasing ownership at the CSCM level.

In this role, you will:

Team Leadership & Capability Development

• Lead, coach, and develop a team of CSCMs (GL26) to operate as end‑to‑end customer owners.

• Build capability in analytics, cost‑to‑serve, structured problem solving, and trade‑off decision making.

• Establish clear expectations and reinforce accountability for service, cost, and inventory outcomes.

• Identify and develop high‑potential talent for future leadership roles.

Drive Decision Quality & Consistency

• Ensure CSCMs apply a consistent, disciplined approach to:

  • Problem framing and root cause identification.

  • Trade‑off evaluation (service, cost, cash, growth).

  • Decision‑making within defined thresholds.

• Reduce unnecessary escalation by empowering CSCMs to make decisions with confidence.

• Improve overall decision speed and quality across the customer portfolio.

Analytics & Cost‑to‑Serve Leadership

• Strengthen team capability to interpret and apply decision‑ready analytics.

• Ensure cost‑to‑serve analysis is embedded in everyday decision‑making.

• Guide prioritization of actions based on financial impact, customer risk, and operational feasibility.

• Partner with Finance to improve forecasting, cost visibility, and financial discipline.

Translate Strategy into Execution

• Translate customer and channel strategies into:

  • Standard work.

  • Operating rhythms.

  • Performance management forums.

• Ensure alignment across Sales, IBP, Logistics, and Finance on priorities, risks, and execution plans.

• Embed governance practices that support faster, more consistent decisions.

Drive Systemic Problem Solving & Continuous Improvement

• Lead cross-functional efforts to identify and resolve systemic drivers of service failures.

• Shift the organization from reactive issue resolution to proactive, repeatable solutions.

• Improve stability and reduce variability across customer performance.

• Standardize successful solutions across customers and teams.

Enable Proactive Customer Collaboration

• Support CSCMs in building forward‑looking engagement with customers and Sales partners.

• Ensure collaboration is anchored in data, clear insights, and defined actions.

• Reinforce structured, recurring engagement practices aligned to customer segmentation.

What we look for:

Required

• Bachelor’s degree (Supply Chain, Business, Engineering, or related field preferred).

• 7+ years of experience in supply chain, logistics, or customer operations within a complex environment in CPG or similar industry.

• 2–3+ years of people leadership experience.

• Demonstrated ability to lead cross‑functional teams and influence without authority.

Technical & Analytical Skills

• Strong analytical capability with experience translating data into decisions.

• Experience working with cost‑to‑serve, service performance, and operational metrics.

• Proficiency in Power BI, Excel, SAP/S4, or similar systems.

• Ability to interpret dashboards, identify trends, and guide decisions using data.

Leadership & Ways of Working