Analyst, Endpoint Support: 3rd Shift/Onsite

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

 

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Endpoint Support Analyst tackles technical issues that range from intermediate to complex levels. The Analyst actively contributes to the development and refinement of knowledge base articles and provides a deeper understanding of the support infrastructure. Analyst performs a meticulous validation of new hardware to ensure a flawless user experience. Analyst maintains system stability and actively identifies potential areas of improvement. Beyond technical proficiency, effective communication is integral, facilitating accurate and timely exchanges across support tiers.

 

This is a 3rd Shift (10:00pm - 8:30am) role working onsite at the main campus in KCMO. This role will include Weekend Rotations. Great Shift Differential!

 

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

 

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Provides advanced Tier 2 technical support for diverse endpoints and addresses challenges related to desktops, laptops, tablets, VoIP phones, and other associated peripherals connected to our network.
• Installs a variety of approved organizational applications, resolves installation issues, provides impact communication, and addresses challenges to ensuring seamless functionality.
• Specializes in the installation, configuration, and maintenance of Endpoints, Printers, and other desktop computing components, ensuring seamless integration and functionality.
• Contributes to, reviews, and validates the accuracy of established knowledge base articles and documentation for accurate incident and task completion.
• Serves as a dedicated resource for organizational project work, ensuring effective collaboration.

Qualifications

• Bachelor's Degree (Preferred) and 3-5 years' experience in Customer Service and/or Technical Support OR
• High School diploma or equivalent and 7 or more years' experience in Customer Service and/or Technical Support may be accepted in lieu of a degree.
  • CompTIA A+ certification Preferred
  • CompTIA N+ certification Preferred
  • CompTIA S+ certification Preferred
  • Microsoft Technology Associate (MTA) Preferred
  • Apple Certified Macintosh Technician (ACMT) Preferred

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this