Community Donations Coordinator

Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: $18.00 - $19.00

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees. 

· 11 days of PTO and 10 paid holidays annually. 

· Option to participate in the 401K plan with employer match. 

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Community Donations Coordinator the pipeline of donors to Metropolitan Ministries. Primary responsibilities include providing stellar customer service to new and existing drives and in-kind donors from corporations, schools, faith partners, civic organizations, and other groups and individuals, including supporting best practices for cultivation, solicitation, and stewardship for the purpose of providing in-kind commodities needed for individuals and families receiving services through programs at Metropolitan Ministries. Responsibilities also include day-to-day management of the collection drive program with donors and internal teams, customer support services for furniture and household donation scheduling/pickup, and participation in collection drive events under the direction of the Associate Director of Community Donations. The Community Donations Coordinator may manage, motivate, and work alongside Volunteer Leaders and Volunteers/Interns in community donations responsibilities in support of scheduling collection drives as well as customer service, logistics, and administrative support and processes for drives and in-kind community events.

Essential Responsibilities:

1. DONOR CUSTOMER SERVICE SUPPORTING DRIVES & IN-KIND STRATEGIES: Support portfolio of drives donors to provide quality customer care throughout the drive experience. Customer service provided includes drive inquiries, sign-ups, confirmations, wrap-up support, and stewardship to ensure successful collection drives. Provide customer service for furniture and household donation scheduling/pickup. Tasks include making and responding to phone calls, emails, mail/notes, or referrals from other teams and collaborating with the Advancement and Volunteer Services team when appropriate. Maintain and build on strategies and plans to receive needed in-kind commodities that offset annual operating budget through drives to collect most-needed items including food, toys, hygiene items, baby products, school supplies, and emergency supplies needed for hurricane relief when applicable.
2. DRIVES PROCESS, TEAM COLLABORATION, AND RESOURCE STEWARDSHIP: Coordinate donor drive efforts externally and internally, including collaboration with Logistics team and updating dispatch calendar for barrel/container placement and pickup to ensure effectiveness and drive success, as well as communicate with donors and affected teams. Monitor collection drive schedule for operational pick-ups through the Logistics Team and partner organizations for customer success and achievement of annual and KPI goals. Adhere to procedural requirements for tracking drives activities for in-kind and donor communication in database (Raiser’s Edge), drives/in-kind tracker, shared calendars, and other tools as required. Support ensuring timely and accurate submission of drive and in-kind donation receipts for data entry. Ensure timely donor follow-up for retrieval of branded collection containers and stewardship of organization resources. Review and present contact/action/tracker reports and provide progress updates when requested. 
3. DRIVE EVENTS, HOLIDAY SEASON TEAM ENGAGEMENT, AND DONOR ENGAGEMENT: Support partner, community, and major media drive events through participation and donor engagement and leading volunteers, as well as providing hands-on support for program events, including back to school, holiday, and other targeted drives and in-kind initiat