Lead Product Manager

Do you love challenges and thrive in a fast-paced, high-growth environment? Are you a collaborative learner who wants to make a lasting impact on our company’s success? Do you think of creative solutions to complex problems and solve them? Do you have experience managing complex, transformative, and innovative technology products, and programs? If so, this role is for you.

We are looking for a Lead Product Manager specializing in Customer Success Management and Partnership Management automation preferably with hands on Gainsight experience to join our Go-to-Market systems team with the primary objective of managing Thomson Reuters Gainsight and Partnership product backlog & prioritization, design, governance and adoption.

In this role, you will partner with our Sales Operations, Customer Success Operations, NextGen Customer Success, and Commercial Engineering teams to lead the global product strategy and roadmap.

About the Role

In this opportunity as a Lead Product Manager, you will:

• Implement the product vision and create the roadmap for the Gainsight and Partnership systems that meet and align with business objectives and goals
• As the solution subject matter expert, be the liaison between delivery teams and business partners and lead the gathering, organizing, and documenting of business requirements in a shareable, actionable, standardized framework
• Own enterprise processes across Sales & CS segments enabled by Gainsight; responsible for system governance and compliance
• Assess the current state of the Gainsight and Partnership implementations, identify ways to transform existing solutions while evaluating innovative new solutions through the lens of wait/build/buy; Pulse end-user adoption
• Identify opportunities, create business cases, and champion the vision to build organizational alignment across business & technology stakeholders; Partner with other product owners for cross-functional requirements
• Own product requirements and specifications and drive the product development schedule from design to release with a high-quality bar.
• Working with the business, establish and deliver on OKRs to ensure your products achieve their goals
• Collaborating with cross-functional teams across engineering, operations, data & analytics, design, and finance to deliver on the product roadmap and vision while allocating resources appropriately.
• Championing the “voice of the customer”; establishing one-to-many internal customer forums for product feedback; engaging deeply and personally with internal customers/end-user
• Translate the business needs into actionable requirements by getting enough information to make a solution possible; helps drive clarity to make rational decisions
• Provide visibility to program(s) status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis
• Plan, implement and communicate Partnership upgrades and product releases working with business and technology partners
• Monitor and address outstanding challenges / support needed
• Ensure alignment of initiatives across segments

About You

You're a fit for the role of Lead Product Manager if your background includes:

• Bachelor's or master's degree in a technical subject (computer science or engineering discipline) is preferred.
• 5+ years of experience as a Product Manager or Product Owner, Solutions Architect or Business System Analyst
• Experience creating product roadmap(s) from conception to launch, driving product vision and leading design discussions.
• Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling stakeholders’ escalations.
• Experience working and delivering product or services in an agile/lean environment.
• Track record of successfully building relationships with teams in a matrix environment
• Thorough understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile or similar methodologies.
• Comfortable with being on large-scale projects, whose implementations, issues, requests, or projects have greater scope, complexity and require change management.
• Experience driving full lifecycle project

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that i