Summary

Food & Beverage Attendant

WarHorse Gaming, a division of Ho-Chunk, Inc.Location: Lincoln, NEJob Type: Full-time - Swing Shift; Schedule varies based on business needs in a hospitality and entertainment environment

Compensation & Benefits

• Salary Range: $15.00/hr

• Comprehensive benefits package:

    • Federal Employees Medical Coverage  • Full Insurance Coverage offerings  • 401K with Day 1 Vesting & Company Match  • Quarterly Incentive Program  • Vacation, Holiday & Sick Days  • Discounted Meal Program

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Food & Beverage Attendant is responsible for delivering a positive guest experience by taking and preparing food and beverage orders, maintaining clean and organized workstations, and providing friendly, efficient service. This role supports day-to-day food and beverage operations while ensuring compliance with health standards, internal policies, and outlet service expectations.

Key Responsibilities

• Provide prompt, efficient, and friendly service to all casino guests.

• Take, prepare, and deliver food and beverage orders according to outlet standards.

• Maintain accurate knowledge of all menu items and make recommendations based on guest preferences.

• Prepare food and beverage items according to established recipes and presentation guidelines.

• Review completed orders with guests to ensure accuracy and satisfaction.

• Maintain compliance with all cash-handling procedures.

• Clean and organize workstations according to department standards and health code requirements.

• Follow all department and company rules, regulations, policies, procedures, internal controls, and government regulations.

• Maintain a neat and professional appearance while on duty.

• Attend required meetings and training sessions.

• Provide outstanding service to guests and team members at all times.

• Practice and support the Mission, Vision, and Values of WarHorse Gaming.

• Perform additional duties as assigned.

Qualifications & Experience

Required:

• Must be 19 years of age or older

• High school diploma or equivalent

• Ability to interact with mobile devices and touch screen technology

• Strong customer service and communication skills

• Demonstrated commitment to guest service excellence and ethical conduct

Preferred:

• Previous server or customer service experience

Certifications:

• Ability to obtain and maintain a Nebraska Gaming License

• Food Handler certification

• ServSafe certification

• TIPS Alcohol certification

Work Environment & Physical Requirements

• Work performed in a casino and food service environment

• Regular use of mobile devices and touch screen technology for order processing

• Frequent interaction with guests and team members

• Maintaining clean and organized workstations in accordance w