GLKM Learning & Performance Specialist - (Temporary Work Assignment up to 12 months)

Temporary Work Assignment up to 12 months

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Learning and Performance Specialist (LPS) facilitates a full range of evolving and dynamic learning and performance solutions to our travel consultants. The LPS will deliver and consult on learning solutions which include leading New Hire programs, on-the-job integrated coaching, and various continuing education initiatives. The LPS partners closely with frontline leadership to support the performance and development of travel consultants across the network.

Minimum Qualifications:

· Minimum 2 years as a classroom or virtual facilitation or applicable coaching experience

· Experience working with teams and leadership

· Experience in facilitating a learner-centric classroom, either in-person or virtually

· Ability to flex facilitation style and methodology based on learner needs

· Proficient in the application of performance coaching techniques both in the classroom and on the job

· Experienced in performance management: diagnosing performance gaps, creating performance improvement plans and coaching for improvement

· Ability to establish, foster and maintain ongoing relationships with leadership which result in effective partnerships

· A change agent, one who not only navigates change with ease, but also assists others through the change process

· Ability to track, analyze and interpret training performance metrics leading to the creation of additional/updated learning solutions which address business and learner needs

· Ability to develop solutions in ambiguous environments

· Exceptional communication skills in both the verbal and written contexts

· Possesses expertise with webinar learning technology such as WebEx

· Proficient in Microsoft PowerPoint, Excel and Word
 

Preferred Qualifications:

· A certificate or degree with emphasis on Education

This role requires schedule flexibility. Your schedule will vary between 1st and 2nd shift based on business need. Schedules may include weekends.

You will be required to participate in live calls to enhance your skills and manage customer escalations as part of your ongoing development.

· This position is available in Sunrise, FL.

AXP employees will maintain their current salary and be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement s