Field Service Representative

Overview

GovCIO is currently hiring for a Field Service Representative to support ACC/A6 efforts on the Agile Communications Package and the Fly Away Communications Terminal kit. This position will be located in San Antonio, TX and will be a hybrid position.

Responsibilities

GovCIO integrates deployable communications capabilities on behalf of Air Combat Command (ACC) A6 to provide warfighters with deployable NIPR/SIPR capabilities worldwide.  GovCIO manages the hardware and software configurations; develops and provides training; and provides field service support on behalf of ACC.  As the Subject Matter Expert (SME) FSR you are the primary liaison between the customer and company.  You are responsible for the overall function of the deployable communications system for the customer from delivery to deployment. You are the SME in system assembly, installation, and system configuration in accordance with site assessments and schematics. You are the SME in ensuring completeness of system programming and optimization as part of the installation process and perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary. You provide on-site end-user training on system operation, maintenance, and limited troubleshooting. Operate efficiently to conclude all on-site installation, repair, maintenance, and test activities.

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
• Completes system programming and optimization as part of the installation process
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting
• Operate efficiently to conclude all on site installation, repair, maintenance and test activities 
• Perform troubleshooting and strive to resolve issues 
• Produce frequent and analytical service reports 
• Team up with colleagues and pass on important information 
• Discern customer needs and offer advice or recommendations 
• Formulate relationships of trust with customers
• Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
• Maintain effective customer communications and relations
• May provide onsite training of customer support personnel
• Familiar with SATCOM terminals and Networking equipment
• Excellent interpersonal and organizational skills
• Ability to work in a team environment and collaborate
• Ability to work with the customer on a daily basis to train with the system, deploy the system and troubleshoot the system.
• Able to operate independently, self-starter

Qualifications

High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: TS//SCI
• DoD 8140.01 IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)
• Must have or obtain within 3 months of hire: Aruba Networking Certification

Preferred Skills and Experience

• Experience with DoD deployed communications
• Experience with DoD NIPR, SIPR, and JWICS Networks
• Experience with DISA SAR and GAR processes
• Have experience working with COMSEC items/materials (i.e. Type 1 encryptors, SKLs, KGs, etc)

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

 

What You Can Expect

 

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your app