Director, Project Manager - Community Impact & Investment

Director, Project Manager - Community Impact & Investment

Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

Our approach involves focusing on innovation and opportunity related to long-term wellbeing for our associates, customers, and communities.  The Community Impact and Investment team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission-driven financial institution through:

• Fueling strategic community investments (e.g. grants, skills, loans)

• Delivering insights, advice and resources that inform Capital One’s products and services

• Activating the capabilities of associates

The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial Institution (CDFI) loans and partnering with and advising Lines of Business (LOBs).  

The Opportunity and Role:

Community Impact and Investment is on  a multiyear transformation journey to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.

We’re seeking a talented and energetic Director to join our Associate Enablement team, leading Social Impact Volunteering (SIV). The SIV team is charged with fostering a culture of service and volunteering across the enterprise by building and managing large-scale  programs (e.g. Pro Bono, Coding Academies, Job Readiness, Board Readiness and Financial Literacy) to empower our “mission forward” associate base to engage with the community. This is a team of changemakers who seek to empower our associate base to give back by meeting our associates where they are, and delivering the programming and tools they need to easily mobilize their interests, talents and skills in the community. 

You may be required to travel up to 20% of the year.

In this role, you’ll have the opportunity to work on the following areas:

Focus on Efficiency 

• You’ll start with the data and pursue pathways for how the team can make an even greater impact through enhancements of existing programming

• You’ll work in partnership with the internal Activation team to inform how we build programs that are efficient and can sustainably scale

• You’ll actively seek out efficiencies in existing process and technology solutions  to ensure your team is focused on delivering the highest impact work with ease and agility

Human Centered 

• You’ll be focused on understanding where our associates are most interested in engaging in our high-impact programs

• You’ll partner with teams across the company to better understand how our programs can complement the totality of the associate experience

• You’ll turn these insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• You’ll own and prioritize volunteer programming that helps to deliver on business outcomes and a desire to ensure that our associates thrive while at Capital One

Running the team with a Business Mindset

• You’ll learn about the business priorities and determine where our programs can assist with meeting or enhancing business objectives, especially around associate experience  

• You’ll flex your consultative skills to determine how best to partner and advise on how a team can achieve greater societal impact through the implementation of skills-based programming

• You’ll  find opportun