Customer Success Associate

Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world. 
About us:
Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 
From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

About the role:
As a Customer Success Associate, you will manage and grow client relationships, ensuring partners maximize the value of our enterprise software solutions. You'll serve as the technical point of contact, helping clients optimize product usage while advocating for their needs. This role requires strong communication, interpersonal skills, and the ability to manage multiple accounts while identifying success strategies for each. If you're organized, customer-focused, and passionate about helping others succeed, this role is for you.
This individual must be located in the United States or Canada. This position is not eligible for non-immigrant (H-1B, H-1B1, TN, E-3, L-1, etc.) or immigrant visa sponsorship (PERM and employment-based green card).

What you'll do:

• Onboard new customers and provide technical expertise as customers build to our open API’s or install our software
• Lead customer education to ensure customers understand and are effectively using our B2B products
• Oversee book of accounts to track customer success and increase product adoption
• Lead enterprise software business reviews highlighting wins, our product roadmap and any open initiatives for the account
• Assist sales with contract renewals
• Assist sales during the pre-sales process by providing technical expertise during proof of concepts (PoC’s)
• Track and provide feedback to our product team to improve our product offering and internal tools 
• Identify and implement improvements to processes and documentation
• Become an expert in Vistar’s supply-side products and services

What experience we're looking for:

• Bachelor’s Degree in computer science or related field
• Excellent problem solving, organization, and communication skills
• Experience with HTML and/or API’s
• Experience deploying and supporting B2B or SaaS related software products 
• Proficiency in Excel
• Knowledge of Windows and/or Linux operating systems

Who you are:

• Someone with a positive attitude who is obsessed with making customers happy 
• Excellent at multitasking and staying organized 
• Enjoys applying critical thinking skills to solve customer problems
• Thrives in a fast-paced environment and likes to take initiative 
• Willing to put in hard work and be a team player 
• Fun and looking to add to our team and company culture

What we offer:

• Flexible, fun start-up environment and culture
• An approachable and accessible C-Suite
• Comprehensive health benefits
• 401k + match
• Quarterly lifestyle stipend
• Unlimited PTO and summer Fridays
• Company-wide and team-specific entertainment budgets for both in-person and virtual team building 
• A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office
• Sponsored Volunteer Events and Vistar Gives Back program

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. The salary range estimate for this position as performed in the United States is: $70,000 - $75,000 plus  bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed in Canada is $60,000 - $66,000 CAD plus bonus potential, comprehensive health benefits, RRSP with company match, and a lifestyle stipend. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limi