On Call Receptionist

Location

Brookfield Place - 181 Bay Street

Brookfield Culture

Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

The On-Call Receptionist is the brand ambassador and first point of contact to visitors of the Brookfield Place Calgary lobby and provides information to both tenants and patrons as required. The ideal candidate will present a very friendly and professional image to all our customers ensuring the highest level of customer excellence. Communication with the Security command center will be necessary.

Responsibilities:

• Delivers superior customer service to internal/external clients in a confident and friendly manner.

• Presents and delivers information regarding Toronto Tourism, local events calendars, current affairs etc.

• Demonstrates knowledge of Brookfield Place in general: specifically, around its tenants, employees, locations, etc.

• Ensures excellent housekeeping of client reception areas by being personally proactive and liaising with the Service Centre when necessary.

• Controls building access by ensuring couriers, contractors, and other agents are directed accordingly.

• Maintains various statistics as requested for Marketing, Security, and trend analysis purposes.

• Creates and maintains information databases regarding building services, events, and other items.

• Updates electronic directories as required.

• Distributes, receives, and coordinates tenant requests and information.

• Assists Marketing and Special Events during planning and setup stages for major events and galas.

• Other duties as assigned.

Qualifications

Service / Personal Skills:

• Minimum 3-5 years experience in a professional high-energy customer service environment, preferably in the hospitality industry or related field. 

• Excellent verbal, written & interpersonal skills

• Able to prioritize and multi-task with strong organizational and time-management skills

• Excellent analytical and problem-resolution skills

• Proficiency in Microsoft Word and Excel is an asset.

• Experience in Outlook email, internet.

• Excellent telephone manner

Education/Designation/Licenses:

• Minimum Grade 12 education is required.  Preference will be given to those who possess post-secondary education in a hospitality service curriculum or work equivalent experience. 

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.  Accordingly, we do not tolerate workplace discrimination, violence or harassment.

Brookfield is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act. Should you require a Human Rights Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.