Global Expert Lead SSI Services

Are you ready to help shape the future of procurement at ING? We’re looking for an experienced, strategic, driven, and collaborative Global Expert Lead Strategic Service Integrators Services.

The team

At ING, procurement is about collaboration, innovation, and creating strategic impact that drives sustainable growth. We are a global organization in the CFO domain with a presence in more than 20 countries. We embed responsible practices, and deliver solutions that touch every part of the organization. If you thrive in a dynamic environment, approach challenges with curiosity, and want to help shape what’s next, this is your opportunity to make a real difference.
You will be part of the Global Technology Procurement Tribe in the Global Procurement department. You will lead a team of 6 procurement experts and offshore managers located in one of our GDCs. Our team culture is collaborative, purpose-driven, and focused on continuous improvement, making this role both impactful and dynamic.

Join us if you want to be part of the next chapter of the procurement journey at ING!

Roles and responsibilities

Global Expert Lead is responsible for developing and driving the category strategies related to the Strategic Service Integrators (SSI) Services category. He/she will achieve goals by securing supply, setting favourable conditions for the organization, building category and vendor strategy, ensuring significant year-on-year cost improvements while meeting financial and non-financial targets, providing benchmarking market updates for forecasting and budget purposes. Identify and implement demand, productivity and innovative improvements while maintaining quality and managing vendor service levels. Work closely with internal and external key stakeholders including C-Level to develop effective cost reduction strategies and implementation plans. The Expert Lead will work in alignment with Professional Service Tribe (who own the overarching strategy around Professional services) to ensure consistency and coherence in the sourcing approach.  Additionally, the role involves monitoring SSI suppliers SLAs and KPIs.

Category Expertise

• Provide and share category trends, developments, and risks for assigned sub-categories with Procurement colleagues and senior business stakeholders for either identifying opportunities or triggering awareness.
• Deep up-to-date knowledge and extensive experience of successfully leading negotiations with global strategic system integration suppliers (or other vendors with IT/technology engineering or service delivery capabilities in scope of this category) by delivering substantial results and implementing pricing mechanisms across the organization.
• Ability to steer decision and present result up to C-Level.
• Proven experience in managing sourcing initiatives related to professional services and in general understanding of professional services fee structures.
• Solid understanding of SI and Professional Services market trends and dynamics, benchmarking rates and pricing models.
• Proven experience in contracting frameworks, fee models and billing structures (T&M, fix fee, retainer, outcome-based fee, capped fee, etc.) related to professional services.
• Solid understanding of workforce market (contingency and Temping) and related regulatory frameworks and proven experience in identifying and implementing optimization initiatives.
• Ability to gather and interpret data, identify trends, and translate insights into actionable strategies, defining opportunities for growth and optimize category strategies.).

Category Management

• Execute business partnering activities by establishing and managing business stakeholder relationships and align on business specific objectives targets. Establish, review and monitor governance policies with business stakeholders and provide training if necessary.
• Provide governance, sourcing, contract KPIs measurement, reporting and operational / process support.
• Identify business innovation opportunities and understand stakeholders’ needs and expectations. Monitor and analyse stakeholder satisfaction.
• Gather market intelligence and assess supplier innovation opportunities and market innovation trends.
• Develop and execute forward looking category strategies and plans for the SSI Services category covering the input from team members managing strategic suppliers and contracts in this category. Establish KPI's and manage category performance.
• Manage and conduct supplier segmentations and manage supplier performance and risk.
• Perform strategic activities around innovation management and developing and releasing new specifications with suppliers.
• Execute strategic sourcing activities, provide project level risk assessments a