ServiceNow Principal Technical Consultant - ITOM

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

• Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives

• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the Crossfuze Delivery team upon request

Requirements

• Excellent communication skills and a strong personal commitment to quality service
• Ability to work independently and as a team
• Ability to work remotely and with remote resources as needed
• Ability to work with different personalities with varied skill levels
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple projects
• 5+ years of experience implementing, configuring, and customizing ServiceNow
• Bachelor’s Degree or equivalent work experience
• Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
• Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or Specific process area.
• Working knowledge of relational databases
• Directory service integration experience (Active Directory, LDAP, etc.)
• Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
• Web Services integrations (SOAP, REST)
• ServiceNow System Administrator Certification required
• ServiceNow Implementation Specialist in two or more applications preferred

Benefits

• Work from Home Options
• Custom Training & Development Programs
• Competitive Paid Time Off Benefits
• Competitive Salary & Incentive Compensation Program
• Employee and Family Assistance Program (EFAP)
• Extended Healthcare Plan
• Group RRSP with Employer Match
• Life Insurance (Basic & AD&D)
• Short Term & Long Term Disability

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.