Director, Voice & Access

This is a remote position.

Position Title: Director, Voice & Access

Base Salary: $178,000 to $235,000 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust:  We build trust through clear, honest, human communication. 

Job Summary

Ziply Fiber is modernizing its voice platform and accelerating its fiber-first network strategy across the Pacific Northwest. The Director of Voice & Access is the technical authority and execution leader for Ziply's end-to-end voice transformation — retiring legacy TDM and copper infrastructure, deploying next-generation VoIP and SIP platforms, and enabling POTS delivery over fiber at scale. This role also owns the access network architecture that connects our subscribers: PON design, OLT placement, and CPE lifecycle management.

This is a high-impact leadership role for a voice architect who moves fast, builds business cases that get funded, and has the technical depth to own both the platform and the team. You will manage vendors, lead engineers, and deliver programs that generate measurable savings and capability — on accelerated timelines.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Voice Transformation & Platform Modernization

· Lead Ziply's voice transformation roadmap: migration from legacy TDM/SS7 to SIP/VoIP, POTS-over-fiber deployment, and copper retirement strategy.

· Architect and own the consolidated voice platform — unifying VoIP, SIP trunking, and legacy TDM services into a single, scalable delivery infrastructure.

· Drive SS7/SIGTRAN modernization: simplify internal and external interconnects, reduce legacy signaling costs, and support full IP-based call routing.

· Own the Session Border Controller (SBC) architecture: platform selection, high-availability topology, and integration with upstream carriers and downstream CPE.

Regulatory Compliance & Network Obligations