Continuous Improvement Project Manager

Overview

This position will lead a variety of medium projects and teams to apply Continuous Improvement (CI) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply CI principles and tools to their daily work.  

 

This is an Onsite Position

Grade: 49

 

Responsibilities

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects  
• Leads projects 
• Leads projects through issues, roadblocks, and problems 
• Acts as a change agent to drive teams toward success 
• Guides team members to perform through issues and constraints 
• Owns projects 
• Owns the timeline, budget, resource constraints, and deliverables/results 
• Shifts between the big picture and the small-but-crucial details 
• Is prepared to roll up their sleeves and work through detailed issues 
• Manages projects 
• Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 
• Communicates 
• Actively communicates with project sponsors and stakeholders 
• Establishes regular points of communication 
• Manages sponsor and stakeholders expectations 
• Delivers the expected results 
• Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies project management tools and techniques, as well as other CI principles and tools, toward a variety of large, and likely inter-related, projects 
• Coaches other employees on the use of various tools, concepts and practices foundational to CI in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Participates in Communities of Practice 
• Leads CI training classes 
• Documents business processes 
• Completes required continued learning 

Qualifications

Required Work Experience:  

• Min 1-3 years of Project Management experience 

Physical and Mental Requirements:  

• The normal performance of duties may require lifting and carrying objects 
• Frequent walking and/or standing.  

Knowledge:  

• Demonstrated experience leading Continuous Improvement projects from initiation to completion (4 to 6 years experience) 
• Demonstrated experience facilitating discussions or workshops  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Demonstrated data analysis skills 
• Some experience in continuous improvement (Six Sigma)
• Some experience with process management 
• Basic knowledge of VOC tools 
• General knowledge of Hoshin and breakthrough planning 

Skills:  

• Problem solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Ability to handle multiple projects simultaneously 
• Skilled in Microsoft Word, Excel, PowerPoint, and Project 
• Interpersonal skills 
• Decision making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

EDUCATION Bachelor’s Degree(Required)LICENSECERTIFICATIONS Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.