DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

SENIOR BUSINESS ANALYST

Job Location:

Division of Information Technology
1600 W Monroe St. Phoenix, AZ 85007

Posting Details:

Salary: $72,100 

Grade: 26

Closing Date: 4/10/2026

Job Summary:

The Business Analyst Senior role serves as the liaison between the Information Technology Services Division and multiple
business units throughout the agency for large, complex projects. This role is responsible for eliciting and documenting
project requirements, validating that solutions meet the department’s objectives, collaborating with project
stakeholders, and championing solutions through education and change leadership.

Job Duties:

Project Planning and Support

• Schedules and facilitates meetings with project stakeholders, as needed or required
  
• Prepares and delivers informative, well-organized presentations and project status
  reviews for project stakeholders
  
• Creates project documents, including but not limited to, detailed project
  requirements statements, context diagrams, status reports, change requests, and
  other documents as outlined by the project management lifecycle process or as
  required by stakeholders
  
• Manages document versions to ensure standardized templates are completed, when
  applicable
• Ensures requirements traceability is maintained during the development and testing
  phases
  
• Continuously communicates with developers, quality assurance analysts, project
  managers, and other stakeholders to clarify requirements and resolve conflicts
• Champions solutions through education and change leadership

Requirements Gathering

• Acts as liaison between Information Technology Services Division and other business
  units
  
• Follows best practices to develop requirements gathering plans prior to meetings
  
• Elicits project requirements and expectations by meeting and collaborating with
  customers and other stakeholders
  
• Ensures requirements are aligned to the approved project charter and supports the
  agency’s objectives

Technical Project Support

• Develops and executes comprehensive system test plans, conditions, test scripts,
  and test cases
• Provides functional expertise to developers during the design and construction
  phases of projects
  
• Supports business testing by documenting and analyzing business feedback and
  coordinating necessary changes and/or updates with the project’s technical
  stakeholders

Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to
  taxation through regular engagement in activities 
  
• Actively contributes to team and individual effectiveness through the following: -
  Attends staff meetings and huddles of work unit or district
  
• May complete periodic metrics, projects, huddle boards and reports as
  requested.
  
• Maximizes work processes and deliverables through lean principles within the
  Arizona Management System (AMS)
  

Knowledge, Skills & Abilities (KSAs):

Knowledge/Understanding

• Knowledge of Business Analysis Body of Knowledge (BABOK)
  
• Understanding of software development processes, including requirements and technical design
  analysis, development, system and user testing, problem resolution, and planning
  
• Basic knowledge of tax-related policies and procedures
  
• Knowledge of Lean Six Sigma methodologies and techniques for systems analysis and design, and business
  process modeling

Skills

• Superb verbal, written, and listening communication skills
  
• Organization and time management skills with the ability to manage multiple projects simultaneously and
  work in high-pres