Category Management Business Systems Analyst
Zayo GroupAbout the role
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Business Systems Analyst (BSA) supports the Category Management organization by analyzing business processes, optimizing systems, improving data quality, and delivering actionable insights that enable strategic category decisions. This role serves as the liaison between Category Management, Procurement, Finance, Operations, and Technology teams to ensure systems, reporting, and workflows effectively support sourcing strategies, supplier management, spend visibility, and category performance objectives.
The ideal candidate combines strong analytical capabilities with business process expertise and the ability to translate business requirements into scalable technology solutions.
Key Responsibilities
Business Process Analysis & Improvement
Partner with Category Managers to understand business objectives, challenges, and process improvement opportunities.
Analyze current-state workflows and design future-state processes that improve efficiency, compliance, and user experience.
Document business requirements, process maps, user stories, and functional specifications.
Identify automation opportunities and recommend solutions that reduce manual effort and increase data accuracy.
Support change management activities associated with new processes and system enhancements.
Systems Management & Optimization
Act as the primary business liaison for category management systems and related technology platforms.
Collaborate with IT and system administrators to configure, test, and implement enhancements.
Support procurement, sourcing, supplier management, contract management, and spend analytics applications.
Participate in system upgrades, integrations, and new technology implementations.
Develop and maintain documentation, training materials, and standard operating procedures.
Reporting & Analytics
Develop dashboards, reports, and KPIs that provide visibility into category performance, spend trends, supplier performance, savings initiatives, and operational metrics.
Analyze large datasets to identify trends, risks, opportunities, and actionable business insights.
Ensure reporting consistency and data integrity across systems.
Support monthly, quarterly, and annual business reviews through data preparation and analysis.
Translate complex data into clear recommendations for business stakeholders.
Data Governance & Quality
Monitor and improve master data quality across suppliers, categories, contracts, products, and spend data.
Establish data validation processes and governance standards.
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