Director, Human Resources

Director, Human Resources – Santa Ana, Costa Rica 

Are you ready to play a critical role in the transformation of our HR Operations model? Are you driven by HR strategies that thrive on innovation of an evolving organization? Then join us! We’re in the search for our next Director, Human Resources. 

Western Union powers your pursuit.

This role will be critical in leading and implementing effective HR operations to support the Americas region. A critical aspect of this position involves leading a team of HR professionals who are responsible for addressing a diverse set of inquiries from our employees and ensuring a timely and efficient resolution. In this position, you will have the opportunity to drive regional and global HR initiatives, and act as a strategic partner to the HR Leadership Team.

Responsibilities

• Lead, supervise and increase the effectiveness and efficiency of the HR Operations function through the implementation of a tiered model for the Americas region.
• Develop a consistent approach and continuous improvement to HR processes where relevant across all supported countries.
• Support, and in some cases own, the improvement of operational systems and processes in line with the HR Operations roadmap and priorities.
• Develop and implement operational procedures, ensuring compliance with legal and regulatory requirements.
• Provide data-driven insights and reports to inform the HR Leadership team and organizational decisions.
• Provides input to the development of policies and procedures for HR.

Role Requirements

• 10+ years in Human Resources Management supporting regional or global organizations.
• Demonstrated ability to become a change-agent who influences strategic actions and mindset towards evolution of Human Resources Operational processes.
• Experience building and establishing SLA agreements supported by relevant OKRs.
• Experience collaborating with cross-functional teams globally.
• Strong influencing skills and the ability to develop and execute global strategic and tactical plans that drive best-in-class employee experience. 
• Fluency in written and spoken English is required, Portuguese is a plus.
• Knowledge and application of Lean and/or Agile management is highly desired.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working ar