Professional Services Engineer

Description

We’re looking for a Professional Services Engineer who loves solving difficult challenges, thrives in fast-paced environments, and is driven by curiosity and creativity. You’ll play a key role in delivering and supporting Penlink’s cloud-based and on-premise solutions for our global customers, helping agencies unlock the full potential of their data. 

YOUR RESPONSIBILITIES 

• Implement, configure, and support customer cloud-based and on-premises solutions. 
• Manage infrastructure setup, deployment, and ongoing maintenance across multiple platforms and environments. 
• Work closely with internal teams including Application Support, DevOps, R&D, and QA to stage advanced technical solutions and ensure system serviceability. 
• Develop and maintain technical documentation, knowledge base articles, and serviceability tools. 
• Provide Tier 2–3 support and troubleshooting for complex system issues. 
• Continuously learn and adapt to new technologies and evolving customer environments. 
• Collaborate with customers worldwide to ensure high-quality service delivery and successful solution adoption. 

Requirements

YOUR COMPETENCIES 

• 3+ years of experience as a System Engineer or Application Support Engineer. 
• Advanced knowledge of IT systems, including solutions, implementation, networking, servers, and web-based applications. 
• Strong experience with Linux, cloud environments, and VMware ESX. 
• Proficiency in installing, configuring, and maintaining both virtual (Cloud/ESX) and physical servers. 
• Experience with scripting languages such as BASH and PowerShell (strong advantage). 
• Hands-on experience deploying infrastructure (IaaS) solutions to Azure or AWS. 
• Solid understanding of database concepts (Postgres, Oracle preferred). 
• Proven ability to document solutions and share knowledge effectively. 
• Experience providing customer support and working with global clients. 
• Excellent troubleshooting and problem-solving skills with a “make it happen” attitude. 
• Ability to perform under pressure in deadline-driven or high-stakes situations. 
• Strong written and verbal communication skills in English; additional languages are an advantage. 
• US Citizenship is required due to the nature of our customers and data environments. 

YOUR EDUCATION & EXPERIENCE 

• Certifications such as CCNA, MCSE, AWS, or Azure. 
• Experience in environments supporting law enforcement, defense, or intelligence clients.