Director of Information Technology and Security

The Position

Title: Director of Information Technology and Security

Position Type: Full time

Requisition No: 24057

Category: Administration

Supervisor: Chief Product Officer

Last Updated: May 2024

Job Purpose: End User Support, IT Systems Management and IT Security

Location: Remote, various locations throughout California

Salary Range: The beginning salary range for this position is Range M-22, (Steps 1-3) $162,421.33 - $179,100.03

** The first review of applications shall occur approximately on 06/07/2024

Position Overview

The Director of Information Technology and Security manages the procurement,  development, deployment, and maintenance of IT systems and solutions that drive student success and smooth administrative operations at Calbright College. This includes the digital tools supporting the end-to-end student experience and the data and information systems tracking and reporting on core college operations. 

Under the direction of the Chief Product Officer, the Director of Information Technology and Security leads a team that is responsible and accountable for the college’s information technology (IT) activities, ensuring stability and smooth operations. The Director will also lead the institution’s security posturing to ensure a low risk environment both technologically as well as for the students and staff. To be able to complete these requirements, the Director will lead the End User Support team and the Security team. 

The Director coordinates efforts and collaborates closely with a number of other leaders and teams including the Engineering and Product teams within the Technology Team,  Learning and Instruction Team, Student Success and Support Team, Workforce Strategy and Innovation team, Finance, and HR team, as well as various cross-functional project teams tasked with initiatives detailed in Calbright’s enabling legislation to ensure high quality End User IT support as well as resolution of Systems issues and IT Security.The Director will stay abreast with industry best practices for IT services and Security and develop KPI’s for measuring IT services quality as well as develop and maintain SLA’s for serving internal and external clients. 

As a part of implementing new solutions, the Director is responsible for ensuring that systems are configured such that Calbright can meet applicable reporting requirements (i.e., system, state, federal) with a minimal amount of manual effort. Technology leadership roles at Calbright are hands-on, so we expect the Director to be both a team leader and also a direct contributor. The Director should feel comfortable providing professional mentoring to direct reports, prioritizing projects appropriately, and managing day-to-day priorities and emergent issues in a fast-paced environment.

Essential Job Duties and Responsibilities 

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

• Manage a team of technical professionals comprising end-user support/desktop engineers and IT security engineers. Meet regularly, provide productive feedback, and support growth and development of each team member.

• Set high expectations of team members and offer support as needed towards meeting those expectations.
• Oversee the security and privacy of student data within and across systems.
• Propose, develop and document security artifacts for improvement of Calbright Security posturing for discussion and approval from tech leadership and final adoption
• Ensure implementation of efficient processes for timely shipping and returns of devices for students and staff. Work closely with engineering on implementation of an end-to-end shipping, logistics and inventory management of student and staff devices
• Propose, design and implement approved tech procurement processes to ensure adequate and timely licensing of systems and tools for Students and Staff. Manage an inventory of licenses across all IT systems.
• Research and propose new systems, upgrades or replacement for technical systems with supporting evidence on rationale for approval and procurement
• Ensure continuous and measurable improvement of IT/End-User Support processes and policies including development of tools and systems to collect end user support data, develop and improve SLAs for internal and external users
• Create documentation/knowledgebase of configuration, administration and management of all IT systems in use at Calbright.

• Work closely with Engineering team members and collaborate with cross-functional teams from across the organization in order to enable and support focused initiatives. .
• Operati