UNIV - Administrative Coordinator I - Department of Medicine: Division of Endocrinology

Job Description Summary

Provides professional and clinical administrative support for the Division of Endocrinology. Serves as a point of contact on behalf of the Division of Endocrinology for various departments and clinic locations across the MUSC enterprise. Provides administrative support to faculty and other assigned clinical providers. Customer service and effective communication is a vastly important requirement as this position engages with a wide range of individuals both internally and externally.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Research Grant

Cost Center

CC000967 COM DOM Endocrinology CC

Pay Rate Type

Hourly

Pay Grade

University-GEN07

Pay Range

39,300.00 - 53,100.00 - 66,800.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties:

35% - Divisional Clinical Coordination:

• Coordinates divisional clinical workflow for all outpatient and telemedicine activities for assigned clinical providers.  This responsibility requires daily coordination internally and externally to facilitate seamless communication in a regularly evolving clinical environment.  Using appropriate MUSC mandated systems (i.e., Epic, Video Platform, Interfolio), specific requirements include but are not limited to:

• Oversee patient scheduling activities to ensure consistent program adherence and minimize cancellations.   

20% - MOMs Program Liaison:

Serve as the Patient Program Liaison for a grant-funded initiative

• conducting patient intake calls

• administering patient surveys as requested

• scheduling initial appointments and diagnostic testing

• distributing and collecting patient satisfaction surveys in alignment with grant objectives.

Process and track patient referrals in accordance with grant requirements:

• including obtaining external medical records and imaging not available in EPIC or Care Everywhere

• utilizing RightFax and other approved systems to ensure complete and timely documentation.

20% - MOMs Clinic and Program Coordination:

Perform data entry, tracking, and quality assurance 

• maintaining patient tracking databases in Excel and assisting with REDCap data entry

• collaborate with the data specialist to improve data capture processes

• ensure data accuracy and support grant reporting needs.

Partner and collaborate with Community Health Workers (CHWs)

• ensuring alignment with grant deliverables

• facilitating communication

• providing operational support

Contribute to program planning, implementation, and continuous quality improvement

•  including development of flyers, brochures, and outreach materials

• assist with planning and executing program-related events

• recommend workflow improvements to enhance program outcomes

10% - Optimize operational workflows to maximize provider output and efficiency. Maintain and update program templates, schedules, and coordination tools (including PATH, and QGenda) and assist with meeting coordination as needed.

10% - Coordinates process improvement and promotes MOMs program growth:

•  Collect, synthesize, and communicate ongoing feedback from patients and referral partners to inform program evaluation and continuous improvement efforts.

• Attends and actively participates in program and departmental meetings, supporting coordination across multidisciplinary teams and contributing to grant-related discussions and updates.

5% - All other tasks as assigned by the Division Administrator.

Preferred Experience, Knowledge, and Skills:

• Experience utilizing all Microsoft Office products, RedCap, and EPIC experience preferred.

• EPIC experience preferred.

• Work location includes on-site support at the division’s administrative office in downtown Charleston.

• High Proficiency in all aspects of MS Office Suite.