Associate, Customer Success Product Engineer

Company Description

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Job Description

Job Title: Associate, Customer Success Product Engineer

Locations: Broomfield, CO; Raleigh, NC; Indianapolis, IN; Remote

Reports to: Manager, Customer Success

A quick snapshot…

The Associate, Customer Success Product Engineer will bring Conga’s best ideas, innovations, and capabilities and match these to the customers' business goals, driving greater value for the customer. In this role your focus will build on customer relationships and leveraging your product expertise to serve as a trusted advisor, providing guidance, usage/adoption recommendations, risk identification, and mitigation. The number one goal of this role is to maintain or increase a 90+% retention rate for our Contract product pillar.

Why it’s a big deal… 

This role is foundational to our strategy as a company. Conga continues to invest in Customer Experience to ensure our customers receive quality care and support from our Conga team. When you join, you will go through a dedicated new hire onboarding experience that sets you up for success and the ability to have quick impact with your customers. Associate, Customer Success Product Engineers are uniquely equipped with very strong communication skills, are resourceful as natural collaborators, and develop loyal customers through targeted and strategic engagements.  As a customer advocate, you are an innovative thinker who can articulate business value and coach customers to maximize the return on investment.  As a subject matter expert of our Conga products, customers will benefit from your expertise resulting in positive customer experiences, success, and loyalty.  As an Associate, Customer Success Product Engineer working cross functionally across the business, will provide exposure and equip you to grow your career at Conga.

Are you the person we’re looking for? 

Technical experience. You bring a unique experience using or administering a Contract management product for at least 2 years. Product knowledge is critical to the success of this role as our number one focus is to drive value, adoption and retention in the contracting pillar of our customer base.  You will be providing customers with the expertise they need to see ROI and can’t be afraid to challenge customers with how they are using the product if it is against best practices. In addition to Conga product experience, having Salesforce administration experience can make your day to day easier.

A consultive approach. You have at least 2 years' experience coaching technical customers to improve their product configuration and set up. Being able to challenge a customer in a professional manner is critical in this role as your goal is to get the customer to follow best practices in order to achieve the best possible outcome.

Champion for your customer. You understand that customers are at the center of our business, and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business, we’re committed to their success. We would love to hear how you will, too!  

Strong relationship builder and customer experience enthusiast. It’s important that you genuinely enjoy building relationships. It’s not enough to simply be nice to others and enjoy working with others—the right person will be truly interested in getting to know our clients and their business and provide the highest level of service and support. Being curious will drive your success in this role.