Sr. Director, Business Transformation

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a strategic, results-oriented leader to join our Business Transformation Team. As Senior Director, Business Transformation, you will play a critical role in delivering enterprise-wide operational excellence and accelerating business outcomes at one of the world’s largest privately held software companies.

You will lead a small core team dedicated to driving high-impact, cross-functional strategic initiatives. Additionally, you will have dotted-line oversight of resources aligned to Enterprise Risk Management (ERM) and Rhythm of the Business (ROB), ensuring alignment and execution across these key operational levers.

This role reports directly to the VP, Business Transformation Initiatives and partners closely with senior and executive leadership to define strategy, orchestrate execution, and track results. You will be both a thought leader and hands-on driver of transformation, capable of balancing structure with agility, and rigor with empathy.

Location: Remote within U.S. (not limited to the states that the job is tagged to)

About the Business Transformation Team

The Business Transformation Team is a central enabler of Genesys' strategic and financial goals. Our mission is to lead enterprise initiatives that deliver measurable value by transforming how Genesys operates, governs, and grows. Key focus areas include:

• Cross-functional execution of strategic priorities
• Enterprise risk management (ERM)
• Rhythm of the business (ROB) and operating cadence
• Operational improvements and simplification
• M&A integration and synergy realization

This role is ideal for a leader who is comfortable deriving insights from imperfect information, translating complexity into clarity, and leading both people and processes through transformation.

Key Responsibilities:

• Team Leadership: Manage and mentor a small, high-performing team responsible for enterprise initiatives. Provide dotted-line leadership and coordination for ERM and ROB resources.
• Strategic Execution: Lead cross-functional initiatives from strategy through operationalization, ensuring delivery against timelines, budgets, and business outcomes.
• Roadmap Development: Define initiative success criteria, develop end-to-end plans, align stakeholders, and manage milestones and deliverables.
• Business Case & Analysis: Analyze complex business issues, develop actionable recommendations, and support data-driven investment decisions.
• Performance Governance: Create and maintain analytic frameworks, dashboards, and reporting structures to support initiative tracking and executive visibility.
• Cross-Functional Collaboration: Drive clear and consistent communication across stakeholders, ensuring dependency alignment and initiative momentum.
• Risk & Change Management: Proactively identify risks, resolve obstacles, and drive accountability through clearly defined action items and escalation protocols.
• Operational Excellence: Establish initiative standards, retrospectives, and continuous improvement processes to scale transformation maturity across the organization.

Qualifications:

• Experience: 10+ years in transformation leadership, business operations, management consulting, or enterprise program management.
• Team Leadership: Proven experience leading and developing direct reports and cross-functional or matrixed teams.
• Execution Track Record: Demonstrated success managing large-scale, cross-functional initiatives—ideally using agile, lean, or hybrid methodologies.
• Strategic Acumen: Strong grasp of business strategy, operating models, and how to align transformation initiatives to enterprise goals.
• Analytical Rigor: Robust problem-solving skills with proficiency in Excel, Tableau, and Salesforce.
• SaaS/Cloud Expertise: Passion for SaaS and cloud operating models; understand