Jr. Account Manager (SMB)

Description

At District Photo, our employees are the heart of our company. We are seeking a Jr Account Manager(SMB) hybrid to support our factories. 

Position Summary

Responsible for driving SMB partner revenue growth by expanding existing relationships, acquiring new partners, and exceeding sales and performance targets. Owns the full partner lifecycle from onboarding through growth, retention, and performance management. Partners cross-functionally with Sales Operations, Customer Service, Marketing, Production, Fulfillment, Quality, and Logistics to deliver successful programs, exceptional partner experiences, and sustained revenue growth.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and its client’s satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors. Check us out,Check up out! 

Requirements

• Account Management
• Owns SMB partner relationship and growth strategy inside both our wholesale and print-on-demand routes to market. Drive revenue, manage actions to completion, and lead sales calls, updates, workshops, and QBRs.
• Serve as contract Subject Matter Expert, using standard contract agreements, negotiate terms if applicable, and monitor SLA compliance, escalate risks.
• Prepares and presents proposals, contracts, presentations.
• Onboarding for New Partners and new to Partner SKUs. Manage timelines, testing, blockers, and product readiness to ensure on-time go-live.
• Accountable to exceeding quota by driving revenue growth through strong partner relationships, accurate forecasting, and disciplined execution of account plans.
• Account forecasting & accuracy. Audit partner forecasts prior to submission - negotiate updates. Provide demand insights, large promos, risks/opportunities to workflow planning and sales leadership.
• New Business Pipeline. Identify prospects, lead sales process, log in CRM, define solutions, negotiate terms, onboard partners, drive revenue growth.
• Partner Communication. Announcements, updates, operational/SLA updates, etc. Internal Communication: Weekly activity reports, CRM updates, 1:1's, Business Reviews, Ad Hoc requests.
• Maintain partner satisfaction/exceed partner revenue plans. Manage request intake via DPI workflow tools, aligning internal teams, and providing consistent updates and accountability through completion. Enable relationships for mutual growth.

Sales Operations

• Support sales conversations, promote products, sample requests, and drive partner revenue opportunities. Recommend changes to improve field relevance and win deals.
• Study competitors to identify sales gaps, position differentiation, and proactively win opportunities.
• Owns optimizing the use of partner programs, sales tools to drive account growth, ensure operational readiness, and support successful delivery of partner initiatives.
• Oversee account API (or other) integrations. Align stakeholders, managing timelines, and driving go-live readiness and stability.
• Act as the partner advocate for platform technical needs. Ensuring integrations, configurations, and system issues impacting the partner experience are escalated and resolved.
• New Products. Submit all requests through established DPI workflow tools to ensure proper tracking, prioritization, visibility, and timely execution.
• Ensures product sales align with P&L targets. Sell within approved pricing and margin guidelines
• Drive execution of partner promotions and incentive offers to support revenue growth and partner performance.
• Support partners on shipping strategy, timelines, and exceptions. While coordinating internally to resolve shipping issues impacting partner experience
• Drive growth by leveraging LinkedIn and social platforms. Build relationships, identify opportunities, share value-driven content, and support partner revenue expansion

Customer Service

• Partner with Customer Service to monitor inquiry progress and ensure issues are followed through to completion.
• Maintain awareness of refund, remake, and return activity to support partner communication, while operational handling remains with Customer Service.
• Receive and manage Customer Service esc