Sr. Manager, Professional Servces - Custom Development & AI

SENIOR MANAGER, PROFESSIONAL SERVICES - CUSTOM DEVELOPMENT & AI  

US REMOTE 

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 23,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Our Global Technology Solutions team is looking for a Senior Manager, Professional Services - Custom Development & AI who will lead two high-impact practices within Egnyte’s Professional Services organization. As a player-coach you would be responsible for building and leading a team of technical consultants and AI specialists who design and deliver custom solutions that accelerate customer onboarding, deepen platform adoption, and unlock the full power of Egnyte’s APIs and AI capabilities. 

On the Custom Development side, the team builds integrations, automation scripts, and front-end solutions leveraging Egnyte’s APIs, Python, React, and third-party platforms. On the AI side, the team helps customers harness agentic AI, MCP integrations, and custom prompt engineering to transform their workflows. The ideal candidate is a hands-on technical leader who can deliver alongside the team while driving strategic direction, customer relationships, and be able to lead the team in a fast-evolving platform landscape. 

WHAT YOU’LL DO:  

• Lead, mentor, and grow a team of custom development and AI consultants, acting as a player-coach who contributes directly to key projects. 
• Own the delivery, and quality of the Custom Development and AI technical practices, overseeing bespoke integrations, scripting, and solutions built on Egnyte’s APIs, Python, and React. In addition, guiding customers on MCP server integrations, agentic AI architecture, and custom prompt design to maximize business value from Egnyte’s AI capabilities. 
• Engage directly with customers during pre-sales architecture reviews and throughout the engagement lifecycle to understand requirements and shape solution designs. 
• Stay current with the rapidly evolving AI landscape that includes foundation models, agentic frameworks, and emerging MCP standards. Translate that knowledge into actionable guidance for customers and for the team. 
• Collaborate with Egnyte Sales, Product, and Customer Success teams to identify expansion opportunities, provide technical expertise, and ensure customer value realization. 
• Establish and document best practices, delivery frameworks, and reusable solution patterns for both the Custom Development and AI Technical practices. 
• Assess and advise customers on architecture patterns that best complement Egnyte’s platform. 
• Track team performance, manage resource planning, and ensure projects are delivered on time and to a high standard of quality. 

YOUR QUALIFICATIONS: 

• 10+ years of overall experience, with at least 5 years in a customer-facing Technology Consulting or Professional Services role. 
• 3+ years of hands-on experience with state-of-the-art AI technologies, including large language models, agentic AI frameworks, and prompt engineering methodologies. 
• Demonstrated expertise with MCP (Model Context Protocol) integrations and agentic AI architectures; ability to advise customers and build working solutions in this space. 
• Proficiency in Python and React for building custom integrations, automation scripts, and lightweight front-end solutions leveraging REST APIs. 
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