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Customer Service Clerk III
Sumitomo Electric Wiring Systems, Inc.Scottsville, Kentucky, United States, United Statesfull_timeVerifiedPosted 8 Apr 2026
About the role
Customer Service Clerk III for Production Control 1st shiftBasic Position Duties
- Receive and confirm customer orders /Negotiate alternate ship dates and quantities when required / Enter manual orders as needed.
- Manage and maintain customers set up information in MRP system and shared documents for assigned areas.
- Monitor Back Order Report, help review stock levels and work with CS to reduce back orders and expedite costs.
- Review ship timing and freight methods/expense; collaborate with SVW and Third-Party WH.
- Assess stock levels and expedite orders with Management and add fees for special ship requests.
- Coordinate Replacement Parts/QA Recall with Customer & Internal QA/Shipping.
- Follow up on PPAP approvals with Customers and internal QA group to ship parts expeditiously; collaborate with SQA on quality issues to release parts for shipping.
- Set up Customer/SEWS Cross Reference Product List.
- Work with other members of Production Control, Manufacturing, Business Planning, Quality, Engineering, Maintenance, and Shipping Departments daily to meet all goals and targets for SEWS groups.
- Cross train in other Production Control associates areas in Customer Service to support during peak periods and absences.
- Help Customer Service with Invoicing, data entry (Holding, Expedite, debit, credits), keep up with logs and spreadsheets.
- Other duties as requested by Management
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