General Manager

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges. 

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves.  If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.

Position Summary

The General Manager, Municipal Services has overall Profit & Loss responsibility for the sales, margin and growth of Xylem’s Regional Water Solutions and Services (WSS) organization which services municipalities throughout North America. As the senior member of WSS leadership team, this role is responsible to lead the development and execution of the strategy and managing the portfolio of solutions and services for the business unit. This is a commercially oriented role, where the executive will be outward-facing, presenting solution and services vision to clients and other external stakeholders. The role has direct line responsibility for sales, operations, profitability and market position in the business unit. This role requires a high level of collaboration with Xylem’s Global Operating Divisions and other functional groups. This is a dynamic commercial role in a fast-growing industrial division and requires leadership, business development, sales, channel management, customer service, P&L ownership and product/market experience.

Core Responsibilities and Tasks

Strategy Development 

• Strategically evaluate the Municipal Services market in North America for growth opportunities for the organization to leverage, incorporating those plans into the short- and long-term strategic planning cycle
• Develop business/growth plans with Xylem and WSS Global Operating Divisions to establish clear roadmaps for North American growth and evaluation of potential international expansion through key accounts
• Create and execute strategies to grow market share on a consistent basis in collaboration with the product management team, operations / supply chain and other functions
• Develop sales plans and budgets, establish sales targets and goals consistent with direction from the Division GMs and other stakeholders
• Create annual operating plan (AOP) for the division
• Make recommendations to M&A team for potential opportunities
• Commercially lead vendor relationship management strategies in concert with strategic sourcing

 

Customer Focus 

• Develop strong relationships with existing and potential key customers and partners
• Develop and implement outcome based selling strategies for all opportunities
• Engage with customers of large capital opportunities
• Focus on the importance of exceeding customer requirements
• Establish and maintain effective customer relationships by personally, or in conjunction with others, resolving problems or responding to inquiries
• Promote customer focus in the Region by traveling with the team, visiting customers and key vendors

 

Operations Leadership 

• Collaborate with operations in the SIOP process and strive to continually improve the process to deliver a robust demand pipeline
• Mitigate risk and grow operational efficiencies for profitable growth
• Support & drive sales process improvement towards operational excellence
• Create, monitor and own the divisional P&L
• Maximize operational efficiency of the Service Professionals with focus on future of work and digital models

 

Team Development & Performance Management 

• Build sales competencies in direct selling, channel selling, and key account management, to more effectively sell full solutions and services portfolio
• Through leadership and coaching, build a cohesive, connected team of highly productive colleagues with functional capability to deliver revenu