Patient Care Coordinator

Overview

 

BiTE Dentistry is now hiring a Full Time Dental Patient Care Coordinator in Nashville, TN!

 

Schedule: Monday - Thursday 6:30 am - 12:00pm , 1:00 - 4:00 pm

Every other Friday 8 am - 12 pm

 

To learn more about this practice, visit: bitedds.com

 

We are looking for an amazing FRONT DESK-PATIENT CARE COORDINATOR at BiTE Dentistry…

 

Could it be you?

 

This is a great opportunity to work in a productive and successful practice with seasoned team members.

 

Here’s what you can expect from the BiTE Dentistry Team:

• We are committed to an organization that supports each other and takes care of our patients as we would our own family

• We have an awesome schedule for working families because we believe in life balance

• We offer benefits and opportunities to grow and learn together! 401k, paid holidays, paid vacation, health and vision insurance

• We believe we are “better together” and provide training to help you succeed

• VIBES MATTER: We are upbeat and driven

• We offer a competitive salary 

More about the position: 

We are a busy practice hoping to find an experienced dental patient care coordinator to join our front office team.

 

Motivation and passion for patient care is a must.  We focus on quality in our relationships with patients, our systems and our communication. We use lots of technology to make every position simpler so having these skills is important

Responsibilities

A patient care coordinator plays a vital role in ensuring smooth operations and delivering an excellent patient experience.

Their responsibilities go beyond basic administrative tasks to include proactive communication, patient advocacy, and coordination of care.

Here's a breakdown of key responsibilities:

1. Patient Experience & Customer Service

• Greet patients warmly in person and over the phone, ensuring a positive first and lasting impression.

• Provide clear, compassionate communication regarding procedures, financials, and next steps.

• Manage patient concerns and complaints professionally, escalating to the appropriate staff when necessary.

• Ensure patient satisfaction before, during, and after visits.

2. Scheduling & Appointment Management

• Coordinate and optimize the provider’s schedule for maximum efficiency and patient convenience.

• Confirm appointments and follow up on no-shows or cancellations.

• Ensure timely recall and reactivation of inactive patients through effective scheduling systems.

3. Treatment Coordination

• Educate patients on proposed treatment plans, procedures, and post-op care, answering any questions they may have.

• Present treatment plans with confidence and clarity, ensuring patients understand clinical and financial aspects.

• Coordinate with clinical staff to ensure seamless execution of treatment plans.

4. Insurance & Financial Coordination

• Verify insurance coverage, benefits, and eligibility before appointments.

• Accurately explain insurance estimates, co-pays, and financial responsibilities to patients.

• Assist patients with payment options, including financing plans or third-party payment services.

• Process claims and follow up on outstanding claims or denials.

5. Communication & Team Collaboration

• Serve as a liaison between patients and the clinical team to ensure clear communication and patient follow-through.

• Work closely with dentists, hygienists, and other staff to ensure smooth handoffs and comprehensive care.

• Participate in daily team huddles and contribute to a positive team culture.

6. Administrative Duties

• Maintain accurate and up-to-date patient records in the practice management software.

• Monitor and respond to patient communications via phone, email, or text promptly.

• Ensure compliance with HIPAA and other regulatory standards.

7. Metrics & Performance Tracking

• Monitor KPIs such as case acceptance rates, reappointment rates, and collections.

• Identify and help implement improvements to enhance office productivity and patient care.

Qualifications

• High school diploma
• 2 or more year