SENIOR CLERK - 73002797

Requisition No: 881277 

Agency: Department of Revenue

Working Title: SENIOR CLERK - 73002797

 Pay Plan: Career Service

Position Number: 73002797 

Salary:  $34,760.04 / annually 

Posting Closing Date: 08/14/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

General Tax Administration

Senior Clerk

Tallahassee

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Senior Clerk position in the General Tax Administration Program's, Taxpayer Services Process, Forms Unit. The incumbent maintains knowledge about the forms and publications that are provided by the Department. The incumbent also scans, files documents, sends copies of forms and publications by mail or email to taxpayers, and processes completed correspondence and requests received from the Taxpayer Account Maintenance Section in a contact center environment.

MINIMUM REQUIREMENTS:

• Experience in customer service OR performing administrative, clerical, or secretarial tasks.

SUBSTITUTIONS:

• College education from an accredited institution can substitute for the required work experience.         

SPECIAL NOTES:

• The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.

SALARY: The hiring salary for this position generally will not exceed $2,896.67 monthly/$34,760.04 annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Caitlin Roach, (850) 414-8768, Caitlin.Roach@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER: Male candid