Digital Revenue Manager - Enterprise - AMER

The Opportunity 

Lansweeper's enterprise customer base is the backbone of our recurring revenue. As a Digital Revenue Manager - Enterprise, you'll manage the revenue equal to about 10M in ARR with one clear mission: protect and maximize the value of every single customer relationship - at scale. 

This is not a traditional high-touch AM role, nor is it a pure retention & expansion play - as a separate team handles deeper product adoption and upsell. Your focus is revenue excellence: ensuring an optimal Gross Revenue Retention (GRR) and, through organic growth & price growth, driving a healthy Net Revenue Retention (NRR) to keep our existing customer business growing. 

You'll operate in the sweet spot between digital automation and human connection - building and executing scalable lifecycle programs that nurture every account, while stepping in personally when the stakes are highest. The systems, playbooks, and AI-assisted workflows to make this possible don't fully exist yet - you'll co-create them alongside your team from the ground up. 

What You'll Do 

Programmatic Retention & Risk Management 

• Own the GRR target of 90%+ across your book of 750 high-value enterprise accounts. 

• Identify at-risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals). 

• Design and execute dedicated save plays for every at-risk account - tailored to the customer's situation, contract stage, and risk profile. 

• Ensure no customer falls through the cracks by maintaining a systematic, always-on approach to risk detection and mitigation. 

Revenue Protection & Growth 

• Drive an NRR of 102%+ through well-timed, justified price growth aligned with customer value and market positioning. 

• Manage renewal cycles end-to-end, ensuring timely and frictionless renewals at optimized pricing. 

• Collaborate with Finance and Deal Desk to model pricing scenarios and renewal strategies across the portfolio. 

Scalable Customer Nurture & Lifecycle Management 

• Co-design and execute automated, metadata-driven nurture programs that engage every customer based on their specific situation, usage, contract timeline, and segment. 

• Build and continuously refine digital lifecycle playbooks covering onboarding-to-renewal - with self-serve as the default and human intervention as the exception. 

• Leverage AI tooling and automation to scale personalized outreach, health scoring, and engagement tracking across the full book of business. 

System & Process Co-Creation 

• Actively contribute to building the digital motion infrastructure - this includes self-serve portals, automated workflows, AI-assisted customer insights, and scalable communication frameworks. 

• Partner with Operations, Product, and Engineering to define requirements, test solutions, and iterate on what works. 

• Champion a "digital-first, human-when-it-counts" operating model within the team and the wider organization. 

Personal Connection - Where It Matters Most 

• Despite the scale, recognize that these are high-value customers who expect and deserve a personal touch at critical moments - escalations, renewals at risk, strategic pricing conversations, or key lifecycle milestones. 

• Be the trusted face of Lansweeper when the moment calls for it, and know when to step in versus when to let the system work. 

Requirements

Hard skills:

• 3–5+ years of experience in Account Management, Customer Success, Retention, or Revenue Managementwithin B2B SaaS

• Experience managing a large book of business (hundreds of accounts) in a scaled environment 

• Demonstrated success owning or influencing GRR,